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Siebel Correspondence, Proposals, and Presentations Guide > Correspondence > About Siebel CorrespondenceSiebel Correspondence enables employees and partners to generate correspondence from any location with access to the Web. It also makes it easy for them to direct correspondence to fulfillment centers that print and mail it. Consequently, they can produce and send correspondence even if they are on the road and cannot access a printer. For information about the Documentation Server and other software that is required for Siebel Correspondence, see Document Server. For example, if sales representatives want to do mass mailings to customers in cities where they are giving presentations, Siebel Correspondence enables them to log in from any location where they can access the Web. Then they can create personalized form letters to invite customers in a specific city to a specific presentation, and direct these letters to a fulfillment center for printing and mailing. First, an administrator creates templates (usually form letters and labels) that employees and partners can use for their everyday correspondence. Then, employees and partners can automatically generate correspondence using this template and on data from the Contact business component. About Correspondence TemplatesYou create and edit Siebel correspondence templates in Microsoft Word (DOC file format). Correspondence templates contain fixed text and one or more merge fields. The merge fields are placeholders that are populated with variable information from your Siebel database, such as a Contact's name and address, when users generate a correspondence for recipients. Users can create their own personal correspondence templates, and administrators can create correspondence templates for users. About Correspondence with Multiple Languages and LocalesThe fixed text of each correspondence template is written using specific locale conventions and language. To support Global Deployment, the author of the correspondence template can explicitly indicate the locale and language using the Locale and Language fields in the correspondence template record. The Document Server then uses these settings to substitute correctly localized data into the merge fields of the correspondence template. The following types of fields are affected: Terms for Siebel CorrespondenceTable 1 includes definitions of terms in this chapter. |
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