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Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 > Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 > Managing Activity Skills for Skills-Based AssignmentsYou can use Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 to manage activity skill rules during appointment booking to support skills-based assignment. For more information, see About Activity Skills. This topic contains the following related information: This task is a step in Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0. Defining Activity Skill RulesBusiness administrators define the required skills to work on an activity as rules in the Skills Transfer - Rules Administration view. They can define a skill item as an exact value or as a selectable value, as follows:
To define an activity skill rule
Defining Rule ObjectsA rule object defines the link between the Action entity (for activities) and any other entity, such as Service Request, Order, Order Line Item, and so on. Siebel administrators define rule objects. They must define rule objects before a business administrator can specify rule criteria. If a business administrator must define a rule criteria that is based on an attribute, such as Order Type, then a Siebel administrator must establish a link between the Action business component and the Order Entry business component. When a Siebel administrator creates this link in the form of the necessary rule object, the fields of the Order Entry business component (including the Order Type field) are available in the Criteria view. A Siebel administrator establishes this link by creating a rule object between these two entities. After the rule object creation, the business administrator can pick the rule object in the Criteria field. The Activity Rule Object and Activity Service Request rule objects are predefined in the seed data.
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