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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Service Requests > Researching Service Requests (End User)Complete the tasks in this topic to research service requests. This topic contains the following related information:
This task is a step in Process of Managing Service Requests. Generating Correspondence for Service RequestsPeriodically, you might want to generate correspondence, such as an email message, to communicate with other people about issues for a service request. For more information about correspondence, see Siebel Applications Administration Guide. To generate correspondence for a service request
Associating Service Requests with Related Service RequestsWhile researching an issue for a service request, you might find another service request that relates to the issue. You can associate this other service request to your service request so that this additional information is readily available from your service request. To associate a service request with a related service request
Viewing Change Requests for ProductsWhile researching a service request, you might want to view change requests that are associated with the product in the service request. To view the change requests for a product
Associating Decision Issues with Service RequestsDecision issues are explanations that can help to resolve service requests. You can use these explanations in your company, and you can provide them to customers. You associate a decision issue with your service request so that this information is readily available from your service request. To associate a decision issue with a service request
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