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Doing Basic Configuration and Administrative Tasks

This topic describes how to do basic configuration and administrative tasks. It includes the following information:

Logging in to the Siebel Server as an Administrator

This topic describes how to log in to the Siebel Server as an administrator.

Logging in to the Siebel Server as an administrator

  1. From the Windows Start menu, choose Programs.
  2. Choose the folder where you installed the Siebel application, such as Siebel16_home1, and then choose Siebel Web Client version, where version is the version of Siebel CRM that is currently installed, such as 16.0.
  3. In the Siebel Web Client program group, choose a Siebel application, such as Siebel Sales - ENU.

    The Siebel application starts and a splash screen displays that prompts you for login information.

  4. In the User ID and Password windows of the splash screen, enter login information that provides administrator privileges, such as SADMIN.

    Administrator privileges provide access to administrative screens from the Site Map, such as the ability to manage server components, and so on.

  5. In the Connect to window, choose Server, and then click OK.

Logging in to the Local Database

To log in to the local database, you can use the Oracle SQL Developer or SQL*Plus utility.

When you log into the local database, use the user ID SIEBEL and the password SIEBEL.

Making Advanced Server Parameters Visible

To modify a setting for an advanced server parameter, you must make sure that the Show Advanced Objects parameter of the Server Manager server component is set to True. The Show Advanced Objects parameter controls whether or not advanced objects are visible when you click Advanced in the Component Parameters list of the server component. The following are some of the advanced objects you can modify that Siebel Remote uses:

  • The Id Db Recreate parameter of the Transaction Router server component
  • The Static Port Number parameter of the Synchronization Manager server component
  • The Default Tasks parameter of the Replication Agent server component

To make advanced parameters visible

  1. Locate the record for the Server Manager server component.

    For more information, see Locating the Record for a Server Component.

  2. In the bottom applet, click the Parameters tab, and then query the Parameter field for Show Advanced Objects.
  3. Set the Value field to True.
  4. Restart the server.

Locating the Siebel Application Configuration File

This topic describes how to locate the Siebel application configuration file. For more information, see Modifying the Siebel Configuration File for Siebel Remote.

To locate the Siebel application configuration file

  1. Log in to the computer where you installed the Siebel Server.

    If you use a local database, then instead of logging in to the Siebel Server log in to the computer where you installed the Siebel application, such as Siebel Call Center.

  2. Open Windows explorer.
  3. Navigate to the language folder.
    • If you are on the Siebel Server, then navigate to the SIEBEL_ROOT\bin\language folder. In this path, language is the language code, such as ENU.
    • If you are on the remote client, then navigate to the root folder on the remote client. For example, C:\Siebel\16.0.0.0.0\Client_1\BIN\ENU.
  4. Locate the configuration file, such as uagent.cfg or siebel.cfg.

Locating the Record for a Server Component

This topic describes how to locate the record of a server component on the Siebel Server or the Siebel Enterprise Server.

To locate the record for a server component on the Siebel Server

  1. Log in to the Siebel Server with administrator privileges.

    For more information, see Logging in to the Siebel Server as an Administrator.

  2. Navigate to the Administration - Server Configuration screen, and then the Servers view.
  3. In the Siebel Servers list, query the Siebel Server field for the Siebel Server that you are configuring.
  4. In the Components list, query the Component field for the server component that you must modify or examine.

    After you locate the record, you can use the Events list and the Parameters list to view events and parameters that are configured for the server component. These lists are located at the bottom of the screen.

To locate the record for a server component on the Siebel Enterprise Server

  1. Log in to the Siebel Server with administrator privileges.

    For more information, see Logging in to the Siebel Server as an Administrator.

  2. Navigate to the Administration - Server Configuration screen, and then the Enterprises view.
  3. In the Enterprise Servers list, query the Enterprise Server field for the Siebel Server that you are configuring.
  4. In the Component Definition list, query the component field for the server component that you must modify or examine.
      
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