Siebel CTI Administration Guide > Configuring Advanced Communications Features >

Configuring Remote Transfers and Conferences

You can configure Siebel Communications Server to allow agents to initiate, transfer, and conference voice calls between call centers, with attached data to support screen pops. This capability might be supported for your CTI middleware.

This topic contains the following information:

• Creating Communications Configurations
• Specifying Dialing Filters
• Using Macros to Identify Remote Call Centers