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Siebel CTI Administration Guide > Communications Operations for End Users > Setting Communications User PreferencesThe User Preferences screen contains two sets of communications-related settings, Outbound Communications and Communications. Users can modify, or might have to modify, these settings depending on the needs of your business or on the users' preferences. The Communications options also include a list of the agent's ACD queues, which the agent can selectively log in to or log out of. Preferences are stored separately for each user and stored based on Siebel client type:
NOTE: It is recommended that end users only change preference settings at the direction of the system administrator or call-center administrator. |
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