This chapter provides instructions for using the Siebel Smart Answer Administration Tool. It includes the following topics:

• About Siebel Smart Answer Administration Tool
• Logging in to the Siebel Smart Answer Administration Tool
• Building a New Knowledge Base Model
• Backing Up and Restoring the Corpus.
• Building a Corpus
• Modifying Corpuses
• Assigning and Managing Categories for Corpus Entries
• Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow
• Querying the Knowledge Base Model
• Exporting the Knowledge Base
• Scheduling Maintenance for the Knowledge Base Model
• About Dashboard and Reports