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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries > Expected Format for a Bulk Import CSV fileThe supported fields for a Siebel Smart Answer CSV import for email is a subset of those exported by Outlook Express and include: Subject, Body, From: (Name), From: (Address), To: (Name), To: (Address). The only mandatory field for import is the Body field. An example of an import file with the fields Subject, Content, and Categories might look like the following: Line 1: Subject, Content, Categories Line 2: stains, I can not get the ink stains out of my cotton shirt using your product, apparel Line 3: coffee, The coffee tasted bitter after sitting in the freezer for two weeks, food NOTE: If you want to add a document as an entry to the CVS bulk import, you can fill or specify the Body and Categories field and dump the text of the document into the Body field. |
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