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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow > Modifying the corpus using Benchmark ResultsThe knowledge base benchmark is the best way to measure the expected performance of your knowledge base model in the call center run time environment. When first building a knowledge base it is expected that you must adjust your knowledge base inputs - the categories, corpus entries, and category assignments, at least once before the knowledge base model will be ready for export in the Siebel Smart Answer environment. The Knowledge Base Benchmarking Tab lists each of the categories with their accuracy scores as well as their corresponding entries. To adjust and analyze your knowledge base model
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