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Siebel System Monitoring and Diagnostics Guide > Monitoring Siebel Server Run-Time Operations > Scenario for Working with Siebel Process Failure DiagnosticsThis topic provides a scenario for working with Siebel Process Failure Diagnostics. You might use this feature differently, depending on your business needs. An administrator is informed by a user that the Siebel application is unresponsive. The administrator navigates to the Process Failure Diagnostics view to investigate whether the cause might be a failed process. After identifying a failed process that is associated with that user, the administrator can view the details of the failure including:
The administrator then determines the cause and effect to address the issue or investigates further to resolve. When applicable, the administrator forwards the details to an internal technical support team to assist them in their troubleshooting activities. The administrator might also want to query the failed process data in the Siebel database to generate histograms or reports to initiate preventative measures. Related Topics |
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