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Siebel CRM System Administration Guide
Siebel Innovation Pack 2016
E24823-01
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Contents
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
What's New in This Release
What's New in
Siebel System Administration Guide
, Siebel Innovation Pack 2016
What's New in
Siebel System Administration Guide
, Siebel Innovation Pack 2015, Rev. A
What's New in
Siebel System Administration Guide
, Siebel Innovation Pack 2015
2
Siebel Enterprise Server Architecture
About the Siebel Environment
About the Siebel Gateway Name Server
Impact of Failure
High-Availability Solution for Siebel Gateway Name Server
Resource Requirements for Siebel Gateway Name Server
About the Siebel Enterprise Server
About the Siebel Server
About the Siebel Server System Service
About Siebel Server Manager
About Siebel Server Components
About Server Component Modes
About Server Component Types
About Server Component Groups
About Server Component Processes (Shells)
Shell Types for Interactive-Mode Components
Shell Types for Batch-Mode Components
Shell Types for Background-Mode Components
Examples of Shells for Siebel Server Components
Parameters Controlling the Number of Shells
About the Siebel File System and the File System Manager
About the Siebel Management Pack
3
Configuring the System Architecture
About Configuring the Siebel Server and Its Components
About System Environment Variables
Configuring System Environment Variables
Configuring an Environment Variable on Windows
Configuring an Environment Variable on UNIX
Configuring Siebel Server Load Balancing
Enabling Siebel Native Load Balancing
Changing the Enterprise Configuration Under Siebel Native Load Balancing
Adding or Removing Siebel Servers
Enabling or Disabling Application Object Managers
Optimizing Performance for Siebel Native Load Balancing
Rebalancing Siebel Server Loads
Revising the Third-Party HTTP Load Balancer Configuration
Requirements for Configuring Third-Party Load Balancing
Revising the Load Balancer Configuration After Adding or Removing a Load-Balanced Siebel Server
Revising the Load Balancer Configuration After Enabling or Disabling an Application Object Manager on a Load-Balanced Siebel Server
Troubleshooting Siebel Native Load Balancing
Verifying IP Access to Load-Balanced Siebel Servers
Verifying Load Balancing Port Access on Siebel Servers
Related Topics
Backing Up the Siebel Gateway Name Server Data
Restoring a Previous Siebel Enterprise Configuration
Configuring the Session Manager
Reinstalling the Siebel Gateway Name Server and Siebel Server
4
Configuring Siebel Servers
About the Server Manager GUI
About the Enterprise Explorer View
About the Process Failure Diagnostics View
About Siebel System Parameters
About Advanced and Hidden Parameters
About Parameter Availability Status
About Siebel Enterprise Server Parameters
About Siebel Server Parameters
About Siebel Component Parameters
About Task Parameters
About Named Subsystem Parameters
Configuring the Siebel Enterprise Server
About Assigned and Unassigned Component Groups
Unassigning Component Groups on a Siebel Server
Assigning Component Groups on a Siebel Server
About Enabled and Disabled Component Groups
Enabling Component Groups on a Siebel Enterprise Server
Disabling Component Groups on a Siebel Enterprise Server
Configuring Siebel Enterprise Server Named Subsystem Parameters
Creating Siebel Enterprise Server Named Subsystems
Configuring Siebel Enterprise Parameters
Configuring Siebel Enterprise Component Definition Parameters
About System Alert Notification
Configuring System Alert Notification
Creating a System Alert Profile
Configuring Server Components to Use System Alerts
Troubleshooting System Alert Notification
Configuring Component Job Templates
Synchronizing Components on a Siebel Enterprise Server
Backing Up a Siebel Enterprise Server
Configuring the Siebel Server
Enabling Component Groups on a Siebel Server
Disabling Component Groups on a Siebel Server
About Starting Siebel Server Components
Automatically Starting a Component on a Siebel Server
Manually Starting or Disabling a Component on a Siebel Server
Configuring Siebel Server Parameters
Configuring Siebel Server Component Parameters
Checking Your Siebel Enterprise and Siebel Server Configurations
About Siebel Server Component Definitions
Process of Creating a Custom Siebel Server Component
Creating a Custom Siebel Server Component Group
Creating a Custom Siebel Server Component Definition
Activating a Custom Siebel Server Component Definition
Deleting a Siebel Server Component Definition
Deactivating a Siebel Server Component Definition
Advanced Configuration Tasks
Reconfiguring Siebel Server Component Definitions
Configuring Automatic Restart for Server Components
Configuring Database Reconnect for Server Components
Configuring Memory-Based Server Component Recycling
Deleting System Parameter Overrides
Deleting a Parameter Override for a Siebel Enterprise Parameter
Deleting a Parameter Override for a Siebel Server Parameter
Deleting a Parameter Override for a Component Definition Parameter
Deleting a Parameter Override for a Siebel Server Component Parameter
5
Administering Server System Services
Starting and Shutting Down a Siebel CRM Deployment
Starting a Siebel CRM Deployment
Shutting Down a Siebel CRM Deployment
Administering the Siebel Gateway Name Server System Service
About Siebel Gateway Name Server Authentication
Administering the Siebel Gateway Name Server System Service on Windows
Starting the Siebel Gateway Name Server System Service on Windows
Stopping the Siebel Gateway Name Server System Service on Windows
Checking the Status of the Siebel Gateway Name Server System Service on Windows
Administering the Siebel Gateway Name Server System Service on UNIX
Starting the Siebel Gateway Name Server System Service on UNIX
Stopping the Siebel Gateway Name Server System Service on UNIX
Checking the Status of the Siebel Gateway Name Server System Service on UNIX
Administering the Siebel Server System Service
Administering the Siebel Server System Service on Windows
Starting the Siebel Server System Service on Windows
Stopping the Siebel Server System Service on Windows
Checking the Status of the Siebel Server System Service on Windows
Administering the Siebel Server System Service on UNIX
Starting the Siebel Server System Service on UNIX
Stopping the Siebel Server System Service on UNIX
Checking the Status of the Siebel Server System Service on UNIX
Resetting the Siebel Server System Service on UNIX
6
Administering Siebel Server Run-Time Operations
Administering Siebel Servers
Starting a Siebel Server
Shutting Down a Siebel Server
Administering Siebel Server Component Groups
Enabling a Component Group on a Siebel Server
Disabling a Component Group on a Siebel Server
Administering Siebel Server Components
Starting a Server Component on a Siebel Server
Shutting Down a Server Component on a Siebel Server
Recovering an Unavailable Server Component
Pausing Server Components on a Siebel Server
Resuming Server Components on a Siebel Server
Administering Component Jobs
About Component Jobs
Starting a Component Job
Starting a Repeating Component Job
Deleting a Component Job or Repeating Component Job
Canceling a Component Job or Repeating Component Job
Holding a Component Job or Repeating Component Job
Resuming a Component Job or Repeating Component Job
Troubleshooting Component Jobs
Administering Siebel Server Tasks
Starting a Siebel Server Task
Pausing a Siebel Server Task
Resuming a Siebel Server Task
Stopping a Siebel Server Task
Terminating a Siebel Server Task
Configuring Siebel Server Task Dynamic Parameters
7
Using the Siebel Server Manager Command-Line Interface
Starting the Siebel Server Manager Command-Line Interface
Starting the Siebel Server Manager Program
Command-Line Flags for the Siebel Server Manager Program
About Error Handling for the Siebel Server Manager Program
Recommendations for Using the Command-Line Interface
Siebel Server Manager Commands
Command Syntax
Help Commands
Siebel Server Manager Environment Commands
List Commands
List Command Configuration
Server Group Management Commands
Siebel Server Management Commands
Component Group Definition Commands
Component Definition Commands
Reconfiguring Component Definition Commands
Component Management Commands
Task Management Commands
Parameter Management Commands
Named Subsystem Management Commands
System Alert Notification Commands
List Definition Commands
List Parameter Override Commands
Event Logging Commands
Server Manager Command-Line Preferences
8
Siebel Server Infrastructure Administration
About Server Request Broker (SRBroker)
Configuring Tasks for Server Request Broker
About Server Request Processor (SRProc)
About Siebel Connection Broker (SCBroker)
About Other System Management Components
About Server Tables Cleanup (SvrTblCleanup)
About Siebel Administrator Notification (AdminNotify)
About Siebel Server Scheduler (SrvrSched)
Administering the Siebel File System
About the Siebel File System
About the File System Upload and Download Process
About the File System Upload Transfer Process
About the File System Download Transfer Process
Partitioning the Siebel File System
About Partitioning the Siebel File System
Partitioning the File System Directories Using the sfspartition Utility
Parameters for the sfspartition Utility
Cleaning Up the Siebel File System
Parameters for the sfscleanup Utility
More Information About Some sfscleanup Parameters
About the sfscleanup Log File
9
Application Object Manager Administration
About the Siebel Application Object Manager
About Application Object Manager Memory Allocation
Configuring the Application Object Manager Environment
About Application Object Manager Parameters
Application Object Manager Parameters in Server Manager
Application Object Manager Named Subsystem Parameters
Named Subsystems Used by Application Object Managers
Named Subsystem Parameters
Administering the Application Object Manager
10
Migrating Parameters Between Environments
About Migrating Parameters Between Environments
About the cfgmerge Utility
Process of Migrating Parameters Between Environments
Running an Environment Comparison
About Parameter Migration Scripts
Reviewing and Editing a Parameter Migration Script
Running a Parameter Migration Script
A
Siebel Server Components and Parameters
Siebel Server Component Groups
Siebel Server Components
Siebel Enterprise, Server, and Component Parameters
Siebel Enterprise Server Parameters
Siebel Server Parameters
Generic Parameters
B
Structure of the eapps.cfg File
About the eapps.cfg File
Parameter Descriptions of the eapps.cfg File
[swe] Section
[defaults] Section
[/xxx] Section
C
Parameters in Siebel Application Configuration Files
Overview of Parameters in Siebel Application Configuration Files
About Siebel Application Configuration Files
Editing Siebel Application Configuration Files
Configuration Parameters Index
Description of Siebel Application Parameters
Data Source Parameters
Parameters for DataSources Section
Parameters for Individual Data Source Sections
D
Structure of the lbconfig.txt File
About the lbconfig.txt File
Session Manager Rules for the lbconfig.txt File
Third-Party HTTP Load Balancer Rules
Component Rules
Server Rules
Round-Robin Rules
Example of a Load Balancing Configuration File
Example of an lbconfig.txt File
Index