Creating the Front of House Reservation List

The Reservation List allows hosting staff to manage all reservation requests. Oracle recommends that you create a Reservations List on a page for the reservation functions. You can use the template provided in Simphony. If a property uses future reservations or multiple dining room layouts, a Tabbed Template provides workstation operators with a smoother means to navigate between wait lists, reservation lists, and table layouts.

The Table Management System (TMS), Wait List, and Reservation functions must reside within the same content area on a page in order to interact.

  1. Select the Enterprise, property, or revenue center, click Configuration, and then click Page Design.
  2. Double-click the Front of House page on which to place the Reservation List.
  3. On the Edit tab, select the page area in which to define the reservations.
  4. Click Other..., select Table Management, and then select Reservation Area.
    The Reservation List contains buttons for creating future reservations. You can place the Reservation List alone or within the Host Command Area, where hosting staff can hide and recall it. Oracle Hospitality recommends placing the Reservation List on its own page. After placing the reservation area, the Reservation List settings appear in two sections:

    • Reservation List Columns: The columns section allows you to set Reservation List columns and formats that appear on the POS client. You can configure the content, width, and order in which the columns appear on the Reservation List.

    • Summary Area: The summary section allows you to set the reservation details that appear on the POS client when a workstation operator highlights a reservation in the Reservation List.

  5. Highlight the reservation area, and then select Reservation List Columns.
  6. In the Header and Detail Font Size fields, select the size of the font used to show the reservation heading and detail.
  7. For each Reservation List column, select the Enable option if you want the column name to appear in the POS client Reservation List, and then enter the column width for each column.

    Table 46-13 Reservation List Columns

    Column Name Description

    Cancel Date

    If a reservation is cancelled or the guest does not arrive, this column shows the date and time of cancellation.

    Alert Icon

    The alert icon is always enabled and is the first column shown in the Reservation List. This column contains icons to indicate status or properties of the reservation record. Alert icons represent the request method, VIP status, and seating preferences.

    Confirmation Number

    Simphony issues a confirmation number after a workstation operator or guest creates a reservation.

    Covers

    This column shows the number of covers for the reservation.

    Created

    This column shows the date and time the reservation was created.

    Greeted

    This column shows the time when the host staff greeted the guest.

    Time

    The time is always enabled and is the second column shown in the Reservation List. This column shows the time when the reservation is scheduled to be seated.

    Guest Name

    This column shows the name in which the reservation was created.

    Pager Number

    Do not use this column.

    Phone Number

    This column shows the guest’s phone number.

    Request Method

    This column shows an icon representing the source of the reservation (phone or Internet).

    VIP

    This column shows an icon representing the VIP flag if the guest has a VIP status.

    Wait Quote

    Do not use this column.
  8. Click the black up and down arrows in the top portion of the Reservation List Columns section to sort and move each enabled column to the order of appearance in the POS client Reservation List.
  9. Select Summary Area.
  10. Select Show Summary to show reservation details in the Reservation List when a workstation operator highlights a reservation.
  11. In the Summary Height field, enter a static height for the summary information.

    When you enter 0 (zero), the height of the summary area appears dynamically, depending on the amount of content and details associated with the highlighted reservation.

  12. In the Label and Detail Font Size fields, select the size of the font used to show the summary label and details.
  13. For each Reservation summary field:

    • Select the Enable option to show summary content in the POS client Reservation List.

    • Select the New Line option to show summary information on a new line in the POS client Reservation List.

    The information in the Summary Area is the same as the Reservation List Columns, with the addition of the content listed in the following table.

    Table 46-14 Reservation List Summary

    Summary Content Description

    Notes

    This summary option contains text included in the Notes field of the reservation record. This field holds up to 255 characters of text and automatically wraps in the summary area.

    Referral Notes

    This summary option contains text included in the Referral Notes field of the reservation record. This field holds up to 255 characters of text and automatically wraps in the summary area.
  14. Click Save.

Related Topics

Parent topic: Dining Room Tables and Seating