5 Known Issues

The following Simphony issues are known for this release:

Table 5-1 Simphony Version 2.9 Known Issues

Module CRID TPID Description

Credit Card Driver

N/A

130231

In Simphony version 2.9 you can configure one loadable payment driver per property.

If you are replacing a loadable payment driver in EMC, you must first delete the existing record, save the changes, close and re-open EMC, add the new loadable payment driver, save the changes, and then deploy CAL to the POS client workstations.

Credit Card Driver

N/A

121479

TV2G, TVS automatic CAL certificate installer does not support Windows 10 POS clients. To resolve this issue, acquire a certificate through MerchantLink and manually install the certificate on the POS clients. The Oracle Hospitality Simphony Configuration Guide contains more information on manually installing credit card certificates on workstations.

Database

36748

108148

In Simphony versions 2.7 and 2.8, when installing Reporting and Analytics with the Simphony installation media, the reporting database does not update with the correct username and password entered in the installation user interface. This issue does not occur when installing the standalone version of Reporting and Analytics (outside of the Simphony installation media).

Workaround:

  1. Open Computer Management, browse to Services, and then stop the Aggregate Service.

  2. Copy the following files from the Simphony installation media:

    • db.xm

    • dbConfig.properties

  3. Browse to the [Drive Letter]:\MICROS\myMicros\AggAdjService\cust_config folder and paste the files.

  4. Open the files with Notepad, and then manually update all username and password fields with the new username and password that was entered during installation.

Database

N/A

137308

For on premise (self-hosted) customers only. After installing Simphony using the Blank Database option, if you go into Enterprise Parameters to add the Reporting and Analytics server name or IP address, the Organization ID field remains grayed out and inaccessible.

Workaround:

You need to have Enterprise user access privileges to perform the following steps to resolve this issue:

  1. Access EMC and click the Setup tab.

  2. Select Enterprise Parameters.

  3. In the Name field, enter the name of the Simphony Enterprise to match the name of the Org in Reporting and Analytics.

  4. Click themymicros.net tab.

  5. In the Reporting and Analytics Machine Name field, enter the Reporting and Analytics server’s IP address or server name and click Save.

  6. Click the Home Page tab, under Enterprise Configuration, click Properties.

  7. An error message is generated. Click OK.

  8. Insert a new property without linking it to a location and click Save.

  9. Click the Home Page tab, select Enterprise Parameters.

  10. Select the mymicros.net tab.

  11. From the Organization ID field, select the organization that will be used with Simphony from the drop-down list and click Save.

  12. Click the Home Page tab.

  13. Under Enterprise Configuration, click Properties.

  14. Select and double-click the newly created property record.

  15. You can now create and add a Report Location to this property and Save.

Data Transfer Service (DTS)

N/A

126978

After installing or upgrading to Simphony 2.8.1 or later, the DTS fails to post data to Reporting and Analytics.

Workaround: Copy the files in the [Drive Letter]:\MICROS\mymicros\RTA folder on the Reporting and Analytics server to the [Drive Letter]:\MICROS\Simphony2\DataTransferService\mmserver folder on the Simphony application server.

EMC

N/A

110176

After installing or upgrading to Simphony version 2.8, the initial launch of EMC can be slow.

Workaround: Disable NetBIOS over TCP/IP on the computer where EMC is starting. See https://support.microsoft.com/en-us/kb/204279 for instructions.

EMC

N/A

131727

When adding a navigation tab to a page from the Page Design module, and attempt to save it, you receive an EMCHandler Failed message. Oracle Hospitality recommends to update your Oracle client to the latest version of the Oracle 12c Client software.

INSTALL

N/A

146734

When upgrading to Simphony version 2.9 from Simphony version 2.7, the installer overwrites the database time-out settings to default to 100 seconds.

INSTALL

N/A

146735

The Data Transfer Service (DTS) fails to run Reporting and Analytics aggregation if you upgrade to Simphony version 2.9 from Simphony version 2.7.

Workaround: Remove the CE.jar file from the [DriverLetter]:\MICROS\Simphony2\DataTransferService\mmserver\lib folder on the application server, and then install Simphony 2.9 Hot Fix 1.

INSTALL

N/A

146736

When using an Oracle Database, upgrading to Simphony version 2.9 from Simphony version 2.7 replaces the System ID (SID) names in the postingserver.properties file with the Oracle Service Names causing the DTS to fail.

Workaround:

  1. On the application server, browse to [Driver]:\MICROS\Simphony2\DataTransferService\mmserver\ and open the postingserver.properties file.

  2. Change the service name to the SID name and restart DTS.

OPS

N/A

143929

The MicrosDevices.dll file does not register on Microsoft Windows Server 2008 R2 clients.

Workaround: Manually register MicrosDevices.dll as described below:

  1. From the Control Panel, select Programs and Features.

  2. Verify that the Microsoft VC++ 2013 Redistributable(x86) version is 12.0.40660.0.

  3. If you have a version older than 12.0.40660.0, uninstall the program.

  4. Download and install Visual C++ 2013 Redistributable(x86) version 12.0.40660.0 by accessing the link provided below and search Microsoft.com for the vcredist_x86.exe executable: https://www.microsoft.com/en-us/download

  5. Restart the Server.

  6. Open a command prompt window as an administrator.

  7. Register MicrosDevices.dll by executing one of the following commands:

    • To execute the command directly from the C drive, enter: C:\> C:\Windows\System32\Regsvr32.exe [Drive Letter]:\ Micros\Simphony\WebServer\wwwroot\EGateway\Handlers\MicrosDevices.dll

    • To execute the command from the system32 folder, enter: C:\Windows\system32>Regsvr32.exe[DRIVE LETTER]:\Micros\Simphony\WebServer\wwwroot\EGateway\Handlers\MicrosDevices.dll

OPS

N/A

142993

The Zebra MC40 cannot communicate with the enterprise server through a proxy.

Workaround: Upgrade the firmware to KitKat (M40N0KXXVRUxx20701).

POS Client

N/A

122730

Devices running the Android version Lollipop (5.0.2 and 5.1) mobile operating system do not render the WebView drop-down lists properly.

Workaround:

  1. Open the Play Store app on the Android device.

  2. Search for and then select the Android System WebView app by Google.

  3. Press Update.

POS Client

N/A

127125

In Simphony version 2.8 and later, when using ECM, Simphony requires a workstation operator to have an active cash management session assignment to allow the seating of guests in the Table Management System (TMS).

Peripherals

N/A

125959

Barcode Scanner does not support a third-party, generic Microsoft Windows 10 device.

Barcode Scanner does support the Oracle MICROS Workstation 6 Series configurations with Microsoft Windows 10.

Printing

N/A

123817

Bixolon SPP-R300-BK and Bixolon SPP -R200II Bluetooth Mobile printers do not work with Windows 10 POS clients.

Transaction Services

N/A

124784

When performing the Get Config Info command to retrieve configuration data from Simphony, Transaction Services retrieves the data for the entire property, not only for the revenue center that Transaction Services is running on. If your organization has a large number of configuration data, this will result in an error.

To resolve this issue, specify the range of records to retrieve using the Get Record by Index? function which now is available on the dialog box that appears when you click the Get Config Info button. Refer to the Features and Updates section of this document for further information.