View Interaction History Enabled

Displays and enables the View Interaction History button on any Communication Activity detail page.

Listen to Voicemail Enabled

Displays and enables the Listen to Vmail button on the Voicemail Detail page.

Listen to Voicemail on Phone Enabled

Displays and enables the Listen to Vmail on Phone button on the Voicemail Detail page.

Reassign Voicemail Enabled

Displays and enables the Reassign button on the Voicemail Detail page.

Open Email Enable

Displays and enables the Open Email button on the Email Detail page.

Reassign Email Enabled

Displays and enables the Reassign button on the Email Detail page.

View Chat Enabled

Displays and enables the View Chat button on the Chat Detail page.

Click To Dial Enabled

If selected, (and the Access Call Communications privilege is enabled), all phone numbers in Oracle CRM On Demand are displayed as hyperlinks, allowing you to click the hyperlink to place a call to that number.