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Oracle CRM On Demand CTI Developer's Guide > Overview of CTI and CRM On Demand Integration > Message Flow between the CTI Client Application and Oracle CRM On DemandFigure 3 illustrates the message flow between the CTI client application and Oracle CRM On Demand:
The CTI client application has the option to create a service request in addition to creating the activity. For information about the CreateServiceRequest parameter, see CTIActivityInsert Interaction Input Parameters. |
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Oracle CRM On Demand CTI Developer's Guide, Release 33 | Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |