General Log. Includes information about general application events.

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\GeneralLog

Oracle CRM On Demand Desktop stores the first general log file as log.0000.txt. If this first file reaches 10 MB, then it creates a new file and increments the name of this file by 1, for example, log.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then Oracle CRM On Demand Desktop deletes the oldest General Log.

NOTE:  Log rotation does not occur until Microsoft Outlook is restarted. Files larger than 10 MB can be created. However, when Microsoft Outlook is restarted and the log file size is more than 10 MB, then Oracle CRM On Demand Desktop creates an additional log file.

Exception Log. Includes information about Oracle CRM On Demand Desktop exceptions. These log files are for Oracle internal use only.

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\ExceptionLog

Oracle CRM On Demand Desktop stores the first exception log file as ex_trace.0000.txt. If this first file reaches 10 MB, then it creates a file and increments the name of this file by 1, for example, ex_trace.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then Oracle CRM On Demand Desktop deletes the oldest file.

Crash Dump. Includes information about Outlook and Oracle CRM On Demand Desktop application failures.

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\CrashDump

A maximum of 48 crash dump files can exist. If 48 files exist, and if Oracle CRM On Demand Desktop must create another crash dump, then it deletes the oldest file.

SOAP Dump. Includes information about requests that Oracle CRM On Demand Desktop sends to the On Demand Server and replies that it receives from the On Demand Server.

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\SoapDump

A maximum of 48 SOAP dump files can exist. If 48 SOAP dump files exist, and if Oracle CRM On Demand Desktop must create another SOAP dump file, then it deletes the oldest SOAP dump.

Synchronization Dump. Includes synchronization events.

Windows Vista and Windows 7:

C:\Users\user\AppData\Roaming\Oracle\CRMDesktop\Profile\Logs\ SyncDump

A maximum of 48 synchronization dump files can exist. If 48 files exist, and if Oracle CRM On Demand Desktop must create another file, then it deletes the oldest file.