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Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Data and Microsoft Outlook Data > How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Activities and Microsoft Outlook Tasks >
How Oracle CRM On Demand Desktop Maps the Status Field of an Activity
Table 22 describes how Oracle CRM On Demand Desktop maps the status of an Oracle CRM On Demand activity to the status of a Microsoft Outlook task when the task is shared.
Table 22. How CRM Desktop Maps the Status Field of an Activity
Oracle CRM On Demand Status |
|
Not Started |
Not Started |
In Progress |
In Progress |
Completed |
Completed |
Waiting for Someone Else |
Waiting on Someone Else |
Deferred |
Deferred |
How Oracle CRM On Demand Desktop Maps the Status Field of an Activity
This topic gives one example of how Oracle CRM On Demand Desktop maps the status field of an activity. Oracle CRM On Demand Desktop performs the following sequence:
- A user creates a shared task in Microsoft Outlook that contains a status that is In Progress and a Percent Complete that is 0.
- Oracle CRM On Demand Desktop creates an activity on the Oracle CRM On Demand server that contains a status of In Progress.
- The user synchronizes with the Oracle CRM On Demand server.
- On the Oracle CRM On Demand server, Oracle CRM On Demand Desktop changes the status to Requested.
- The user synchronizes with the Oracle CRM On Demand server again.
- In Microsoft Outlook, Oracle CRM On Demand Desktop updates the status of the activity to Requested.
- At this point, the Percent Complete field of the task is 0. Therefore, Oracle CRM On Demand Desktop updates the status of the task to Not Started.
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