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Customizing the Email Address of the Support Team

The package_res.xml file defines various resources for the customization package. In this file, you can specify the email address of the support team to which the user sends feedback.

To customize the email address of the support team

• Modify the following code of the package_res.xml file:

  <!-- Feedback page -->
    <str key="support_email">email_address</str>

  where:

  • email_address is the email address to which Oracle CRM On Demand Desktop sends requests for support

    For example:

  <str key="support_email">support@your_company.com</str>

If you specify the email address in the support_email variable, and if the user clicks Send Feedback on the Feedback tab in the Options dialog box, then Oracle CRM On Demand Desktop opens a new email message. Oracle CRM On Demand Desktop automatically enters the value that you specify in the support_email variable. It enters this information in the address To line of this email message.

If the user clicks the Send Feedback button on the Feedback tab in the Options dialog box, and if the email address is not specified, then Oracle CRM On Demand Desktop opens the email without an email address in the To line. A support email address is not specified in the predefined Oracle CRM On Demand Desktop product.