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Customizing Synchronization

The connector_configuration.xml file defines the objects that Oracle CRM On Demand Desktop synchronizes. It includes the synchronization settings that affect deduplication and preset filters. The connector_configuration.xml file provides the following capabilities:

• Deduplication. To determine whether an item already exists in the Oracle CRM On Demand database when Oracle CRM On Demand Desktop uploads the item from Microsoft Outlook to the Oracle CRM On Demand database, Oracle CRM On Demand Desktop uses special criteria that the connector_configuration.xml file describes. For more information, see How Oracle CRM On Demand Desktop Avoids Duplicate Data.
• Preset filters. Defines the preset filters for a custom synchronization. These preset filters help the user to synchronize only the data that the user requires, avoiding downloading data that the user does not require. You can configure any filter preset as the default. For more information on preset filters, see Factors That Determine What Data an Oracle CRM On Demand Desktop User Can Access.

For more information, see XML Code to Customize Synchronization.