This chapter describes how Oracle CRM On Demand Desktop handles certain types of Oracle CRM On Demand data. It includes the following topics:

• How Oracle CRM On Demand Desktop Handles an Activity
• How Oracle CRM On Demand Desktop Handles a Shared Activity
• How Oracle CRM On Demand Desktop Handles Microsoft Outlook Calendar
• How Oracle CRM On Demand Desktop Handles a Microsoft Outlook Task
• How Oracle CRM On Demand Desktop Handles a Microsoft Outlook Email Message
• How Oracle CRM On Demand Desktop Handles Items If the User Removes Oracle CRM On Demand Desktop
• How a User Can Link an Oracle CRM On Demand Record to a Microsoft Outlook Record