Oracle CRM On Demand Documentation Library: How Oracle CRM On Demand Desktop Handles Items If the User Removes Oracle CRM On Demand Desktop

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How Oracle CRM On Demand Desktop Handles Items If the User Removes Oracle CRM On Demand Desktop

If the user removes Oracle CRM On Demand Desktop, then it removes all Oracle CRM On Demand data. How Oracle CRM On Demand Desktop handles a shared Microsoft Outlook item when the user removes Oracle CRM On Demand Desktop depends on if the item is Microsoft Outlook data or Oracle CRM On Demand data, and on the type of object. Oracle CRM On Demand Desktop handles objects in the following ways:

Shared appointments. Oracle CRM On Demand Desktop removes appointments that originate in Oracle CRM On Demand from the Microsoft Outlook calendar. For a Microsoft Outlook appointment, it removes any Oracle CRM On Demand activities that are related to the Microsoft Outlook appointment. The appointment no longer displays as shared and no contextual Oracle CRM On Demand data is related to the appointment.
Shared contacts. Because Oracle CRM On Demand Desktop cannot determine whether a contact is Microsoft Outlook data or Oracle CRM On Demand data, Oracle CRM On Demand Desktop removes all shared contacts from the user's Contact folder in Microsoft Outlook. It is recommended that you back up or unshare contacts that the user must preserve before removing Oracle CRM On Demand Desktop.
Shared emails. Oracle CRM On Demand Desktop removes Oracle CRM On Demand activities that are associated with shared emails so they no longer display as shared in Microsoft Outlook and so that Microsoft Outlook does not display any contextual data.
Shared tasks. Oracle CRM On Demand Desktop handles tasks in the same way that it handles appointments. Oracle CRM On Demand Desktop removes tasks that originate in Oracle CRM On Demand from Microsoft Outlook. Oracle CRM On Demand Desktop does not remove a native Microsoft Outlook task. Microsoft Outlook does not display the task as a shared task, and it does not display any Oracle CRM On Demand data that is related to the task.

An Unshared Item Is Not Affected If the User Removes Oracle CRM On Demand Desktop

If the user removes Oracle CRM On Demand Desktop, then an unshared item is not affected. If the user shares an item in Microsoft Outlook, unshares it, and then synchronizes with the Oracle CRM On Demand server before the user removes Oracle CRM On Demand Desktop, then the item is not shared. This item is not affected if the user subsequently removes Oracle CRM On Demand Desktop. This situation occurs because Oracle CRM On Demand Desktop deletes only Oracle CRM On Demand data and extensions to Microsoft Outlook that you use with Oracle CRM On Demand Desktop.

Oracle CRM On Demand Desktop Administration Guide, Version 5.1, Rev A		Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices.