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Using a Microsoft SMS Package to Install Oracle CRM On Demand Desktop

This topic provides guidelines on how to use a Microsoft SMS Package to install Oracle CRM On Demand Desktop for each user. It includes optional steps that describes how to install it for anyone who uses the client computer. For detailed information on how to use Microsoft SMS Package, see the Microsoft TechNet Web site.

To use a Microsoft SMS Package to install Oracle CRM On Demand Desktop

1. Make sure the user runs Microsoft Outlook on the client computer at least one time.

   For more information, see Starting Microsoft Outlook Before You Install Oracle CRM On Demand Desktop.

2. Extract the MSI file from the EXE package by using following command:

   Oracle CRM On Demand Desktop.5.0.0.x.exe /b"DRIVE:\PATH"

   where DRIVE:\PATH is the path to store resulting *.msi

3. Create an .MST transform file, using a third-party tool, such as Orca.

   This file contains the custom parameters that Oracle CRM On Demand Desktop requires to complete an installation, for example, the name of the Oracle CRM On Demand server, and so on.

4. Create a .BAT file that includes the following command:

   msiexec.exe /qn /i "\\server\install\CRMDesktop\Oracle CRM On Demand Desktop.5.0.0.x.exe" TRANSFORMS="\\server\install\CRMDesktop\transform.mst"

5. For the Microsoft SMS Package that contains the Oracle CRM On Demand Desktop application, choose the Data Source tab.

   This package contains the source files.

6. Select the following check box:

   Always Obtain Files from Source Directory

7. For the Program object of Oracle CRM On Demand Desktop within the package:
   1. Click the General tab.
   2. In the Command line window, specify the .bat file, and select the Run to Hidden check box.
   3. Click the Environment tab, and then enter information using values from the following table.

      Window	Value
      Program can run	Only when a user is logged on
      Run mode	Run with user's rights
      Drive mode	Runs with UNC name

Starting Microsoft Outlook Before You Install Oracle CRM On Demand Desktop

If a user starts Microsoft Outlook for the first time on a new workstation, and if a configured mail profile for Microsoft Outlook does not exist, and if you attempt a silent installation, then the installation fails. For the installation to run successfully, a configured mail profile for Microsoft Outlook must exist. Microsoft Outlook creates this profile the first time a user starts Microsoft Outlook.

The following sequence must occur:

1. User starts Microsoft Outlook.
2. User exits Microsoft Outlook.
3. You install Oracle CRM On Demand Desktop.
4. User starts Microsoft Outlook again. Oracle CRM On Demand Desktop completes the installation and enters Oracle CRM On Demand Desktop data in the lists and fields in Microsoft Outlook.