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Administering Oracle CRM On Demand > Data Management Tools > Import and Export Tools > Preparing for Data Importing > Service Request Fields: Import Preparation
Service Request Fields: Import Preparation
The following table contains specific information about setting up your CSV file before importing service requests into Oracle CRM On Demand. This information supplements the guidelines given in the topic Field Type Guidelines for Importing Data. First, you must review the following import information before performing an import.
NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names that have been changed for your company in Oracle CRM On Demand. Therefore, if you do not see a specific field when you try to import your data, check with your administrator to determine the new name for the field.
Default Service Request Field Name
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Data Type
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Maximum Length
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Comments
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Account
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Text
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100
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None
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Account External ID
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Text
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30
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None
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Area
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Picklist
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30
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Default valid values: Product, Installation, Maintenance, Training, and Other
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Cause
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Picklist
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30
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Default valid values: Unclear Instructions, User Needs Training, Existing Issue, New Issue, Other
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Closed
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Time
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Date/Time
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None
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Contact
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Text
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255
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None
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Contact External ID
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Text
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30
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None
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Dealer
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Picklist
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100
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Oracle CRM On Demand Automotive Edition
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Description
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Text
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16,350
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If a Description field in the import file exceeds 16,350 characters, it is truncated to 16,252 characters. The remaining characters are added to the linked Notes, each with a maximum
limit of 16,350 characters.
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Division
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Text
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50
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None
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External Unique ID
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Text
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30
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None
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Opened Time
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Date/Time
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7
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None
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Opportunity
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Text
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100
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None
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Owner
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Email
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50
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File data must match the Sign On User ID for an existing Oracle CRM On Demand user. If a record does not contain a valid value for this field (including no value), its value is set to the Sign On User ID of the user performing the import.
If this field is not mapped to a valid import file field when running the Import Assistant, the Owner is set to the Sign On User ID of the user performing the import for all of the imported records.
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Owner External ID
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Text
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30
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None
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Picklist Value Group
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Text
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50
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None
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Principal Partner Account
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Varchar
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15
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None
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Priority
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Picklist
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30
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Default valid values: 1-ASAP, 2-High, 3-Medium, 4-Low
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Product
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Picklist
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100
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None
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Reassign Owner
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Check box
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Not applicable
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None
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Servicing Dealer
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Text
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70
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Oracle CRM On Demand Automotive Edition
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Source
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Picklist
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30
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Default valid values: Phone, Web, Email, Fax
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SR Currency
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Text
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20
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None
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SR Number
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Text
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64
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None
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Status
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Picklist
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30
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Default valid values: Open, Pending, Closed, Open - Escalated, Cancelled
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Subject
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Text
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250
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None
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Type
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Picklist
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30
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Default valid values: Question, Issue, Enhancement Request, Other
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Vehicle
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Text
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100
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None
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Related Topics
See the following topics for related information:
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