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Oracle CRM On Demand Report Services API Developer's Guide > Using the ReportExecute Method >

Troubleshooting the ReportExecute Method

The Oracle CRM On Demand Report Services API can encounter problems with the command line and parameters, and also with generating reports. The Oracle CRM On Demand Report Services API responds to error conditions by returning an error message. To resolve a problem, see Table 4.

Table 4. ReportExecution Method Error Messages
Problem
Cause
Solution

Your ReportService request failed. VariableName method is incorrect or not supported. Please check for supported methods and try again.

You specified an incorrect method name.

Check for supported methods and try again.

Your ReportService request failed (Required parameter VariableName missing in method VariableName). Please check your syntax and try again.

One or more parameters are missing.

Review the parameters used and revise the command.

Your ReportService request failed (Incorrect delivery format VariableName provided; supported delivery formats are VariableName). Please check your delivery format and try again.

You specified an incorrect delivery format.

Review the delivery format used and specify a supported format.

Your ReportService request failed (Incorrect refresh option VariableName provided; supported refresh options are 'Y' or 'N'). Please check your refresh option and try again.

You specified an incorrect refresh option.

Review the refresh option used and specify a supported option.

Your ReportService Report Execution request failed (Internal error). Please ensure that you can run the report in CRM On Demand and try again.

The ReportService encountered a problem that is not related to a parameter in Table 3. Possible causes include lack of permission to the report folder, the report timed out, memory issues, or the report name was misspelled or does not exist.

Using Oracle CRM On Demand and the same account, try to generate the report. If the report is generated, then check the file name to make sure the correct values are used, and that you have not exceeded service allotments.

Error messages are captured in the output file specified for the generated content in the ReportExecute method.

    
Oracle CRM On Demand Report Services API Developer's Guide, Release 33 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices.