Oracle CRM On Demand Documentation Library: Service Request

Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v2.0) >

Service Request

The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.

Child Objects

Attachment, Custom Object 1 through 3, Note, Sales Assessment, Sales Assessment Value, Team.

Methods Called

Table 391 details the methods called by the Service request service.

Table 391. Methods Called by Service Request Service
Method	Name as Defined in Service
Delete	ServiceRequestDelete
Execute	ServiceRequestExecute
Insert	ServiceRequestInsert
QueryPage	ServiceRequestQueryPage
Update	ServiceRequestUpdate

Fields

Table 392 details the required and read-only fields for the service request object.

Table 392. Required and Read-Only Fields for the Service Request Object
Field Name	Type
ContactEmail	Read-only
ContactFirstName	Read-only
ContactFullName	Read-only
ContactLastName	Read-only
Audit Fields	Read-only
LastUpdated	Read-only
ServiceRequestContactId	Read-only

Table 393 details the pick map fields for the service request object.

Table 393. Pick Map Fields for the Service Request Object
Pick Map Field	Maps To
Owner	OwnerId
AccountExternalSystemId	AccountId
AssetIntegrationId	AssetId
AssetExternalSystemId	AssetId
ProductExternalSystemId	ProductId

Table 394 provides a list of the user key combinations for the service request object.

Table 394. User Key Fields on the Service Request Object
User Key Field Combinations
Id
ExternalSystemId
SRNumber

Table 395 details the picklists available for the service request object.

Table 395. Picklists Available for the Service Request Object
Field Name
Area
Cause
Priority
Source
Status
Type

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