Self-Service Application Guide for Oracle Billing Insight > Viewing Standard Analytic Reports >
Use Case: Viewing the Find Calls Report
This use case lets a user view the Find Calls report, showing service calls for various search criteria, including period or date range, service number, usage type, called number, memo content, disputes, call volume, and total charges. Main Path for Viewing the Find Calls Report
The main path occurs when a user clicks Analytics, then Find Calls to display the Find Calls page. Alternate Paths for Viewing the Find Calls Report
No alternate paths occur in this use case. Find Calls Page Elements
Table 46 describes the elements of this page.
Table 46. Find Calls Page Elements
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Page Title |
Find Calls |
Prompt Module |
This module displays the following elements:
- Tabs:
- Find
Target: Displays the Search Criteria module.
- Report
Target: Displays the Report Details module.
- Text: Enter search criteria to find calls.
- Text and radio button: Relative Period Range Button
- Text and drop-down list: Previous List Reporting Periods
- Text and radio button: Period Range Button
- Text and drop-down list: From List
- Text and drop-down list: To List
- Text and radio button: Date Range Button
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Prompt Module, continued |
- Text and blank field for data entry: From Field
- Icon and link: Calendar
Link target: Popup Calendar Selector
- Text and blank field for data entry: To Field
- Icon and link: Calendar
Link target: Popup Calendar Selector
- Text and drop-down list: Service Number List
- Text and drop-down list: Usage Type List
- Text and blank field for data entry: Called Number Field
- Text and blank field for data entry: Memo Field
- Text and drop-down list: Disputed List
- Text and drop-down list: Volume List
- Text and blank fields for volume range entries: Field and Field
- Text and drop-down list: Total Charges List
- Text and blank fields for total charges range entries: Field and Field
- Text: *Enter amount in format #,##0.00 (e.g. 1,000.00)
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Prompt Module, Continued |
- Button: Submit
Action: Displays the report details.
- Button: Reset
Action: Clears the form fields.
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Report Details Module |
This module displays the following elements:
- Module title text and data: Report Details: Find Calls (Number item(s))
- Column headings:
- Text and sorting link: Date
- Text and sorting link: Time
- Text and sorting link: Service Number
- Text and sorting link: User Name
- Text and sorting link: Number Called
- Text and sorting link: Category
- Icon: Memo
- Icon: Dispute
- Text and sorting link: Tariff
- Text and sorting link: Usage Type
- Text and sorting link: Destination
- Text and sorting link: Volume
- Text, data, and sorting link: Total Charges (Currency)
- Column content:
- Data: Date
- Data: Time
- Data: Service Number
- Data: User name
- Data: Number Called
- Data and link: Category
Link target: Displays the Service Transaction Details dialog box for the call, where the Category field is selectable. For details, see Service Transaction Detail Dialog Box Elements.
- Icon and link (when applicable): Memo
Link target: Displays the Service Transaction Details dialog box, where the Memo field is editable. For details, see Service Transaction Detail Dialog Box Elements.
- Icon and link (when applicable): Dispute
Link target: Displays the Dispute Details dialog box. For details, see Dispute Details Dialog Box Elements.
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Find Calls Report Details Module, continued |
- Download and printer-friendly elements
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