Document Generator errors
Error message |
Reason and resolution |
|---|---|
DOCGEN ERROR 1: The process cannot access the file |
A previous Acrobat process was not terminated by the Document Generator prior to the execution of the failing job. Stop and shut down the failing Document Generator client. Cancel any Acrobat processes that are still running using the Windows Task Manager. Rerun the failed job. |
DOCGEN ERROR 2: Could not find a part of the path "C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\Preferences\WebCaptr.prefs". |
Acrobat was not run once as the currently logged in user. Follow the installation procedures for the Document Generator client, making sure to open Acrobat and change the Update preferences from Automatic to Manual. Rerun the failed job. |
DOCGEN ERROR 3: Connection to Acrobat was closed unexpectedly. |
The Document Generator client lost its connection with the Acrobat API. Restart the Document Generator client and rerun the failed job. |
DOCGEN ERROR 6: Access is denied. |
Document Generator client does not have access to the target directory where PDFs are to be saved. Resolve the access issue for the user running the Document Generator client, and rerun the failed job. |
DOCGEN ERROR 7: Unhandled Error. |
Unknown. Exit and restart the Document Generator client. Rerun the failed job. |
DOCGEN ERROR 8: Cannot process request because the process (2220) has exited. |
Acrobat was terminated while the Document Generator client was still processing the Doc Gen job. Exit and restart the Document Generator client. Rerun the failed job. |
DOCGEN ERROR 9: Lost Adobe window focus, could not open Web Page Dialog. |
The Document Generator client could no longer locate the Acrobat window. Exit and restart the Document Generator client. Rerun the failed job. |
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