Block Card

Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a customer. In such a critical situation, visiting a branch or calling up customer care to block the card is too havoc and time consuming. Application provides a self assisted mode for blocking a credit card.

The customer can raise a credit card block request at any time, without depending on anyone to block the card. The customer can even specify the reason for blocking the card.

Blocking a card does not mean customer do not need a card for future. Application smartly request’s customer to where the replacement card should be delivered – either at the nearest branch or at a home /office address.

This feature not only takes care of customer panic situation but also provides a comfort to getting a replacement card at door step. Block credit card is also supported for Add-on credit cards.

Note:
1) The Primary as well Add-on card holder can block the card.
2) The status of Add-on cards does not change even if the primary card is blocked or cancelled.

How to reach here:

Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. Dashboard > Account Card > Credit Card Details > Block Card

Field Description

Field Name	Description
Embossed Name	Customer name as embossed on the credit card.
Card Number	Card number in masked format.
Specify Reason	Provide reason for blocking the card. The options are: Other Lost Stolen Fraud Suspected Captured In ATM Captured In Other ATM

To block a credit card and raise the request for replacement card:

1. From the Specify Reason list, select the appropriate reason to block the card.
2. Click Continue.
   
3. The screen prompting you to block your card appears. Click Block to confirm the card blocking.
   OR
   Click Cancel to cancel the transaction.

Delivery Preferences

Field Description

Field Name	Description
Where would like to receive a Replacement Card?
Delivery Location	Mode of delivery of the new replacement credit card. The options are: My Address Branch Near Me This field is displayed only if you opt for the replacement credit card.
Below section appears if you select My Address option in the Delivery Location field.
Select Address	Address for delivery of the replacement card. The options are: Residence Work Postal Based on the selected option, the user's address details corresponding to the selected address as maintained are fetched.
Below section appears if you select Branch Near Me option in the Delivery Location field.
City	City of the receiving branch where the replacement card is to be delivered.
Branch	Branch name to deliver the replacement card. Note: The options in this field depend on the selected option in the City field.
Branch Address	Complete address of the branch to deliver the replacement card.

4. The success message of credit card blocking along with the request for the replacement card and its delivery location appears.
    If you opt for the replacement card, in the Delivery Location field, select the appropriate delivery address.

Note: Add-on card is automatically linked to new primary card if replacement card is opted.

1. If you select the My Address option as delivery location:
   
1. From the Select Address list, select the appropriate option.
   The complete address of user as maintained corresponding to the selected address appears.
2. If you select the Branch Near Me option as delivery location:
1. From the City list, select the desired city.
2. From the Branch list, select the desired branch.
   The complete address of selected branch appears.

5. Click Submit.
6. The Review screen appears. Verify the details, and click Confirm .
   OR
   Click Cancel to cancel the transaction.
7. The success message appears, along with the service request number.
   Click Done to complete the transaction.

FAQs

If I suspect someone has stolen my password or used it to make a fraudulent purchase, what should he do?

You should call up at the bank's call centre and block the card immediately.

Why card issuer block your card?

If you have exhausted your credit limit, your card could be declined for additional purchases.

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