Request PIN

Request PINPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. enables customer to request for a new PIN for a particular credit card or for an Add-on card. Application supports new PIN request for both primary credit card as well as for add-on card.

Customer even has a convenience of selecting the delivery mode of the new PIN. The customer can either opt the PIN to be delivered at Home or Office address or at the nearest branch.

Application smartly, details out the home/ office address of the customer if the customer opts for delivery at the address. For delivery at branch, application allows the customer to select the nearest branch within the city selected by the customer.

You are here How to reach here:

Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. Dashboard > Account Card > Credit Card Details > Request PIN

ClosedField Description

Field Name

Description

Embossed Name

Customer name as embossed on the credit card.

Card Number

Card number in masked format.

Where would you like to receive the new PIN?

Delivery Location

Mode of delivery of PIN for the credit card.

The options are:

  • Address
  • Branch

Below section appears if you select My Address option in the Delivery Location field.

Select Address

Address where the PIN for the credit card is to be delivered.

The options are:

  • Work
  • Residence
  • Postal

Based on the selected option, the user's address details corresponding to the selected address as maintained are fetched.

Below section appears if you select Branch Near Me option in the Delivery Location field.

City

City of the receiving branch where the PIN is to be delivered.

Branch

Branch name where the PIN is to be delivered.

Note: The options in this field depend on the selected option in the City field.

Branch Address

Complete address of the branch to deliver the PIN.

To request ATM PIN for the credit card:

  1. In the Where would you like to receive the new PIN field, select the appropriate option.
  2. If you select the My Address option:
  3. From the Select Address list, select the appropriate option.
    The complete address of user as maintained corresponding to the selected address appears.
  4. If you select the Branch Near Me option as delivery preference:
  5. From the City list, select the desired city.
  6. From the Branch list, select the desired branch.
    The complete address of selected branch appears.
  1. Click Submit.
  2. The Review screen appears. Verify the details, and click Confirm .
    OR
    Click Cancel to cancel the transaction.
  3. The success message appears, along with the service request number.
    Click Done to complete the transaction.

Note: User cannot raise service requestA Service Request is a user request for information or advice, or for a standard change. again for the same party for the same option if previous service request is pending or open on card.

FAQs

ClosedCan customer use credit card at an ATMAutomated Teller Machine terminal allows customers having an ATM or debit card to perform several banking transactions such as cash withdrawal, balance inquiry, funds transfer, and so on. to withdraw cash?

Yes, you can withdraw cash on your credit card at an ATM using your ATM PIN, provided the withdrawal amount is within your cash withdrawal limit.

ClosedCan I use my credit card at other bank's ATMs?

Yes, other bank ATM's accept the credit card.

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