How to reach here:
Raising a service requestA Service Request is a user request for information or advice, or for a standard change. is one thing and tracking the request is another. The customer should be in a position to know the current status of the service request raised.
Application has a provision to view all the service requests raised from where the customer can track for a particular request. From the credit card dashboard, customer can view the number of pending service requests and can track the same for closure. Every service request raised has a reference number assigned which helps banks and customer to track it for closure.
Note: User cannot raise service again for the same party for the same option if previous SRA Service Request is a user request for information or advice, or for a standard change. is pending or open on card.
How to reach here:
Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. Dashboard > Service Requests card > Service Requests
Field Description
|
Field Name |
Description |
|---|---|
|
Date |
Date on which the service request was raised by the user. |
|
Description |
Service request raised. |
|
Reference Number |
Transaction reference number generated for the service request. |
|
Service Request Status |
Service request status as of current date. |
To view pending service requests:
to sort the records in ascending or descending order.FAQs
What are the different types of service requests that I can make for credit cards?