1 Overview

This document provides a guide to the key tasks of the application administrator of the Merchandising suite of solutions. This includes an overview of configuring SFTP for file transfers, creating users and assigning them to roles, duties, and privileges, and configuring other features in the solutions.

Logging Service Requests (SRs)

If you have issues that cannot be resolved by consulting this or other Merchandising suite documentation, an SR should be logged with the question. This will allow the requests to be managed through a single point of contact for your environment. This includes activities where you require support from the Oracle Cloud Operations team to complete tasks. The link to use when submitting Service Requests (SR) is:

https://support.oracle.com