22222 - Long Timeout PTR Buffer Pool Utilization

Alarm Group:

DIAM

Description:

The MP's Long Timeout PTR buffer pool is approaching its maximum capacity.

Severity:

Minor, Major, Critical

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterLongTimeoutPtrBufferPoolUtilNotify

Recovery:

1. If one or more MPs in a server site have failed, the traffic will be distributed amongst the remaining MPs in the server site. Monitor the MP server status from Main Menu > Status & Manage > Server Status.
2. The misconfiguration of Pending Answer Timer assignment may result in excessive traffic being assigned to the Long Timeout PTR buffer Pool. View the Pending Answer Timer values via Diameter > Configuration > Pending Answer Timers. Examine the Pending Answer Timers assignment via the Diameter > Configuration > Application Ids and Diameter > Configuration > Peer Nodes.
3. The misconfiguration of Diameter peers may result in too much traffic being distributed to the MP. Monitor the ingress traffic rate of each MP from Main Menu > Status & Manage > KPIs. Each MP in the server site should be receiving approximately the same ingress transaction per second
4. There may be an insufficient number of MPs configured to handle the network traffic load. Monitor the ingress traffic rate of each MP from Main Menu > Status & Manage > KPIs. If all MPs are in a congestion state then the offered load to the server site is exceeding its capacity.
5. A software defect may exist resulting in Long Timeout PTR buffers not being de-allocated to the pool. This alarm should not normally occur when no other congestion alarms are asserted. Examine the alarm log from Main Menu > Alarms & Events.
6. If the problem persists, it is recommended to contact My Oracle Support.