My Oracle Support

Visit My Oracle Support (MOS) if you have a technical issue and/or if you have a question about Oracle Primavera Cloud that you cannot resolve using information in the Help Center.

On this page

How to Register

Note: The steps below may be different if using the Cloud Portal.

  1. Go to My Oracle Support and select Register as new user.

    Screenshot of the My Oracle Support home page.

  2. Fill out the form and select Create Account. Oracle will send you an email to verify your email address.

    Screenshot of the Create Account page.

  3. Once your email address is verified, go back to My Oracle Support. Select Login to My Oracle Support. Use the account credentials you just created to log in.

    Screenshot of Login to My Oracle Support button.

  4. Once logged in, locate the dropdown featuring your name along the upper-right and select My Account.

    Screenshot showing the location of the My Account menu.

  5. In the Support Identifiers section, select Request Access.

    Screenshot of Request Access button.

  6. Enter your Support Identifier (SI), along with the first five letters of your organization name if prompted. Your SI is included in the Oracle welcome email; ask your Customer User Administrator (CUA) to provide the information if needed.

    Screenshot of Support Identifier field.

  7. Select Request Access. The request will then be sent to the CUA for approval.

    Note: You will be assigned as the CUA if you are the first person from your organization to request access using your organization's SI. See Customer User Admin (CUA) for more details.

Once registered, you can search the Knowledge Base and communities, and learn our tips and best practices for using MOS. Note that you must be granted access by your organization's CUA to create SRs.

Oracle customers who have purchased support have access to electronic support through MOS. For information, visit:

Customer User Admin (CUA)

The Customer User Admin (CUA) manages all users for their SI. The CUA can approve or deny user access, assign user privileges, and more.

Oracle recommends having at least two CUAs for every SI. The CUA can assign the role to other users by following the steps below.

To assign a user as a CUA:

Note: The steps below may be different if using the Cloud Portal.

Graphic with callouts of the steps to create a CUA account.

  1. Log in to My Oracle Support. Select the drop-down menu next to your display name, and then choose My Account.
  2. Select Manage Users under the Administrative category on the left.
  3. Select the row of the user you want to modify.
  4. Their user details will display below. Select the row.
  5. In the Role list, select Administrator.
  6. Select Save.

For more information on the CUA role, select the Customer User Administrator tab on our How-to Video Training Series page.

Create a Service Request (SR)

To access tutorials on how to create an SR, select the Service Request Management tab on our How-to Video Training Series page. Note that you must be granted access by your organization's CUA to create SRs.

When you create an SR, be sure to enter the correct product information and problem details so that the request is assigned to the proper Oracle Support team.

Information Centers

Information centers organize documents found on My Oracle Support (MOS) and provide access to:

Access the information center for your product here.

Support Renewals Process

If it's time to renew support for your Oracle products, or if you would like to sign up for auto-renewal of your support services, visit My Support Renewals.

Additional MOS Help


Last Published Thursday, October 3, 2024