Installing the Alert Engine Service

1. Download install_ version.exe to the Alert Engine server, and then double-click the executable to launch the installation wizard. Do not extract the file to a folder structure that contains spaces.
2. On the Choose Install Folder page, enter the installation path or click Choose to select the installation path.
3. On the Before We Begin page, select Yes or No for the questions shown to help the installation wizard understand your installation environment. The selections do not affect whether or not the wizard installs the selected modules, but the selections allow you to enter database connection information for the selected modules.
   1. For Would you like to install or upgrade a database with this installation for either myMicros or iCare?, select No.
   2. For Will different features connect to the myMicros Database using different database IP Addresses, select Yes if you expect to use more than one IP/SID to connect to the Enterprise Back Office database. For example, select Yes in an Oracle Real Application Cluster (RAC) environment that does not use a virtual IP and when features such as Remote Transfer Agent connect to a different node. If you select No, you can still modify the connection strings, but you cannot view individual database information screens by feature.
4. If you are performing an upgrade:
   1. On the Use existing Portal configuration page, select Yes to use the existing configurations, or select No to configure a new install set.
   2. On the Additional Features page, select No to continue using the existing set of features, or select Yes to add features to the existing install set.
5. On the Choose Install Set page, select Alert Engine.
6. On the Choose Backup Path page, enter a folder path or click Choose and select a folder path for storing a backup of the existing installation.

   The wizard creates and names folders using incremental numbers. For example, RTA_1, RTA_2, and RTA. The latest backup folder does not have an appended number, and the wizard only stores up to three backup copies.

7. On the Database Information page, configure the connection to the Reporting and Analytics database:

   Oracle Database	Microsoft SQL Server
   In the Database Type section, select Oracle, and then enter the database network port and SID. Enter the database login credentials. Enter the domain name or IP of the database server. In the Preferred Cache Type drop-down list, select Oracle.	In the Database Type section, select SQL Server, and then enter the database network port. In the Additional Connection Parameters field, enter any required connection strings. Enter the database login credentials. Enter the domain name or IP of the database server. In the Preferred Cache Type drop-down list, select Generic.

8. On the Alert Engine Configuration page, configure the Alert Engine as described in the following table:

   Table 8-6 Alert Engine Configurations

   Field	Description
   Push alert service username and Push alert service password	Enter the login credentials for the push alert service.
   Number of alert threads	Enter the number of alert threads.
   Portal DB User and Portal DB Password	Enter the Enterprise Back Office database login credentials.
   Core DB User and Core DB Password	Enter the core database login credentials.
   Location Activity DB User and Location Activity DB Password	Enter the location activity database login credentials.
   RTA DB User and RTA DB Password	Enter the RTA database login credentials.
   CE DB User and CE DB Password	Enter the CE database login credentials.

9. On the Review page, select your preferred review type:

   • Normal: Review the install folder, features, and disk space requirements.

   • Advanced: Review and edit individual variables in the installation files, then review the install folder, features, and disk space requirements.

10. Review the log files for errors. The installation wizard writes logs to the C:\temp\ folder during installation, and to the installation path after completing installation.