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Contents
Title and Copyright Information
Preface
1
Release Variations
Overview
Migration Path
2
Enterprise Back Office System Architecture
3
Enterprise Back Office Installation FAQ
What Components Do I Install?
What is the Difference Between Enterprise Back Office and Reporting and Analytics?
What are the Deployment Scenarios Supported by Reporting and Analytics?
How Do I Upgrade?
Where Do I Install Gift and Loyalty?
Where Do I Install Inventory Management?
Do I Need Security Certificates Before Installation?
4
Enterprise Back Office on Multiple Servers
Before You Begin
Installing Enterprise Back Office on Oracle Database
Enterprise Back Office Database Configurations
Installing the Enterprise Back Office Database
Verifying the Database Installation
Installing Enterprise Back Office on Microsoft SQL Server
Verifying the Database Installation
Installing Portal WebLogic AdminServer
Verifying the Portal WebLogic AdminServer Installation
Installing Reporting and Analytics
Verifying the Reporting and Analytics Installation
5
Enterprise Back Office on One Server
Single-Server Prerequisites
Enterprise Back Office Database Configurations
Starting the Installation
Installing Portal WebLogic AdminServer and Reporting and Analytics
Installing Admin Server
Connecting Reporting and Analytics to the Admin Server
Installing Aggregation and Adjustment
Connecting Reporting and Analytics to the Aggregation and Adjustment Service
Installing the InfoDelivery Service
Installing the Alert Engine Service
Installing the Simphony Mobile Aggregation
Completing the Installation
Verifying the Installation
6
Gift and Loyalty
Installing Gift and Loyalty on Microsoft SQL Server Database
Installing the Gift and Loyalty Application Server
Prerequisites
Installing Gift and Loyalty
Connecting Reporting and Analytics to the Gift and Loyalty Database
Configuring Gift and Loyalty for Enterprise Back Office
Changing Gift and Loyalty Ports
Configuring the Gift and Loyalty Web Service URL
7
Inventory Management
Prerequisites
Microsoft.NET Framework
Web Server Internet Information Services
Microsoft Visual C++ Redistributable Package
Oracle Database
Installation Media for Inventory Management
Oracle Data Provider for Microsoft .NET
Install the Inventory Management Database
Create Oracle Database User for Inventory Management
Loading the Shell Database for the New User
Update Shell Database
Install Inventory Management, Inventory Management/Organizations, and Web Services
Install Inventory Management
Inventory Management web.config
Validate Inventory Management Install
Install Inventory Management/Organizations
Inventory Management/Organizations web.config
Install Reporting and Analytics Web Service
Reporting and Analytics Web Service web.config
Install POS Web Service
POS Web Service web.config
Install Mobile Web Service
Mobile Web Service web.config
Configure the Connection to Reporting and Analytics
Sign in to Inventory Management/Organizations
Configure M Organization
Configure Organization Settings
Install Automation Services
Installing Automation Service
Installing Automation Service Monitor
Security Configuration
Patches and Updates
Update the Inventory Management Database
Update Inventory Management Web Application
Update Inventory Management/Organizations
Update Reporting and Analytics Web Service
Update POS Web Service
Update Mobile Web Service
Verify Installation
Update Automation Services
Update Automation Service
Update Automation Service Monitor
Security Configuration
8
Enterprise Back Office Components and Services
Installing Labor Management
Installing the Admin Server
Installing Admin Server
Connecting Reporting and Analytics to the Admin Server
Installing the Aggregation and Adjustment Service
Installing Aggregation and Adjustment
Connecting Reporting and Analytics to the Aggregation and Adjustment Service
Installing the Analysis Aggregation Service
Installing the Remote Transfer Agent Master Server
Installing the Master Server
Connecting Reporting and Analytics to the Remote Transfer Agent Master Server
Installing the Remote Transfer Agent Posting Server
Installing the InfoDelivery Service
Installing the Alert Engine Service
Installing the Enterprise Maintenance Services Batch Services
Installing the Weather Service
Installing the Simphony Mobile Aggregation
9
Post-Installation Configuration
WebLogic Configuration for Enterprise Back Office
WebLogic Configuration for Gift and Loyalty
Updating Server Names in Application Server and Services Configurations
Entering the Organization Passwords
Configuring the OHGBU_ADMIN User Group
Enabling Secure Socket Layer (SSL)
Enforce TLSv1.2 or Above for the 9.1 New Tech Stack Release
Template Organizations
Creating an Organization
Importing Organization Configurations from a Template
Setting Up Remote Transfer Agent in the Download Organization
Configuring Organizations for Remote Transfer Agent
Creating Locations for Remote Transfer Agent
Working with Job Scripts for Remote Transfer Agent
Configuring and Deploying Jobs for Remote Transfer Agent
Configuring Deployment Lists for Remote Transfer Agent
Setting Up Point-of-Sale Workstations for Remote Transfer Agent
Modifying Autosequences for RES 3700
Setting Up Gift and Loyalty for an Organization
Configuring HTTPS Ports for Gift and Loyalty
Configuring Gift and Loyalty for Unlocking Accounts
Configuring Gift and Loyalty Lockout Settings
Setting Aggregation Service Memory Configurations
Setting Aggregation Retention Periods
10
Administration and Maintenance
Maintaining Supported Point-of-Sale Application Versions
Updating Enterprise Back Office with New Gift and Loyalty Passwords
Re-Deploying Reporting and Analytics
Re-Deploying Gift and Loyalty
Setting Server-Wide Notifications
11
Uninstallation
Uninstalling Enterprise Back Office 9.0 or Later
Uninstalling the Inventory Management Application
Uninstalling Enterprise Back Office 8.5 or Earlier
12
Troubleshooting
Disabling Tunnel Adapters
Troubleshooting Server Installation Errors
Server Failed to Remove the Staged Files
Error Messages in MM_Log
Installation Fails When Reinstalling the Enterprise Back Office Database
Deployment Time Outs
Password Change Utility Sets Passwords to Null
A
Inventory Management Appendix
Inventory Management Web Application Manual Installation
Validate Inventory Management Install
Inventory Management/Organizations Manual Installation
Reporting and Analytics Web Service Manual Installation
POS Web Service Manual Installation
Mobile Web Service Manual Installation
Sample Table Space Script
Real-Time Sales, Inventory Definitions, and Totals
Mymaster Database
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