Installing the Admin Server

To install the Admin Server:

Parent topic: Enterprise Back Office Components and Services

Installing Admin Server

  1. Download install_ version.exe to the Admin Server, and then double-click the executable to launch the installation wizard. Do not extract the file to a folder structure that contains spaces.
  2. On the Choose Install Folder page, enter the installation path or click Choose to select the installation path.
  3. On the Before We Begin page, select Yes or No for the questions shown to help the installation wizard understand your installation environment. The selections do not affect whether or not the wizard installs the selected modules, but the selections allow you to enter database connection information for the selected modules.
    1. For Would you like to install or upgrade a database with this installation for either myMicros or iCare?, select No.
    2. For Will different features connect to the myMicros Database using different database IP Addresses, select Yes if you expect to use more than one IP/SID to connect to the Enterprise Back Office database. For example, select Yes in an Oracle Real Application Cluster (RAC) environment that does not use a virtual IP and when features such as Remote Transfer Agent connect to a different node. If you select No, you can still modify the connection strings, but you cannot view individual database information screens by feature.
  4. On the Use existing Portal configuration page:
    1. If you are performing a new installation or you want to install with a clean set of configurations, select No to install and configure a new installation set.
    2. If you are performing an upgrade and want to keep old settings, select Yes to use existing configurations. You can then select whether to configure the feature set on the Additional Features page.
  5. On the Choose Install Set page, select Admin Server.
  6. On the Choose Backup Path page, enter a folder path or click Choose and select a folder path for storing a backup of the existing installation.

    The wizard creates and names folders using incremental numbers. For example, RTA_1, RTA_2, and RTA. The latest backup folder does not have an appended number, and the wizard only stores up to three backup copies.

  7. On the Posting/Admin Database Information page, enter the address of the aggregation database server.
  8. On the Posting/Admin Mail Server page, enter the mail server information to be used by the Admin Server, and then set the port to 25.
  9. On the Admin Server Configuration page, enter the credentials for the database user and the CEDB user.
  10. On the Admin Server Configuration page, configure the Admin Server as described in the following table:

    Table 8-1 Admin Server Configurations

    Field Description

    Trailer to send in alerts from Admin Server

    Enter trailer text in the four fields provided.

    Email account to send alerts from

    Enter the email name, without the domain, that the Admin Server uses to send alerts.

    Number of hours before a location is considered out of contact

    Enter the maximum number of hours before the Admin Server flags an unresponsive location.

    Email addresses to send long alert messages to

    Enter the email name, without the domain, to which the Admin Server sends long alert messages. You can separate multiple addresses with a comma.

    Email addresses to send short alert messages to

    Enter the email name, without the domain, to which the Admin Server sends short alert messages. You can separate multiple addresses with a comma.

    Email addresses to send copies of org alerts to

    Enter the email name, without the domain, to which the Admin Server sends a copy of all alerts.

    Folder containing custom packages for Admin Server

    Enter a folder path containing custom packages.
  11. On the Review page, select your preferred review type:

    • Normal: Review the install folder, features, and disk space requirements.

    • Advanced: Review and edit individual variables in the installation files, then review the install folder, features, and disk space requirements.

  12. Review the log files for errors. The installation wizard writes logs to the C:\temp\ folder during installation, and to the installation path after completing installation.

Parent topic: Installing the Admin Server

Connecting Reporting and Analytics to the Admin Server

  1. Download install_ version.exe to the Reporting and Analytics application server, and then double-click the executable to launch the installation wizard. Do not extract the file to a folder structure that contains spaces.
  2. On the Choose Install Folder page, enter the installation path or click Choose to select the installation path.
  3. On the Before We Begin page, select Yes or No for the questions shown to help the installation wizard understand your installation environment. The selections do not affect whether or not the wizard installs the selected modules, but the selections allow you to enter database connection information for the selected modules.
    1. For Would you like to install or upgrade a database with this installation for either myMicros or iCare?, select No.
    2. For Will different features connect to the myMicros Database using different database IP Addresses, select Yes if you expect to use more than one IP/SID to connect to the Enterprise Back Office database. For example, select Yes in an Oracle Real Application Cluster (RAC) environment that does not use a virtual IP and when features such as Remote Transfer Agent connect to a different node. If you select No, you can still modify the connection strings, but you cannot view individual database information screens by feature.
  4. If you are performing an upgrade:
    1. On the Use existing Portal configuration page, select Yes to use the existing configurations, or select No to configure a new install set.
    2. On the Additional Features page, select No to continue using the existing set of features, or select Yes to add features to the existing install set.
  5. On the Choose Install Set page, select Portal.
  6. On the Choose Backup Path page, enter a folder path or click Choose and select a folder path for storing a backup of the existing installation.

    The wizard creates and names folders using incremental numbers. For example, RTA_1, RTA_2, and RTA. The latest backup folder does not have an appended number, and the wizard only stores up to three backup copies.

  7. Follow the instructions for the installation wizard. You do not need to change values from the Reporting and Analytics installation.
  8. On the Posting/Admin Database Information page, enter the hostname of the Admin Server.
  9. On the Posting/Admin Mail Server page, enter the hostname, SMTP port, and POP3 port of the mail server to be used by the Admin Server.
  10. On the Review page, select your preferred review type:

    • Normal: Review the install folder, features, and disk space requirements.

    • Advanced: Review and edit individual variables in the installation files, then review the install folder, features, and disk space requirements.

  11. Review the log files for errors. The installation wizard writes logs to the C:\temp\ folder during installation, and to the installation path after completing installation.

Related Topics

Parent topic: Installing the Admin Server