Problem
The Password Change Utility sets password to Null instead of encrypting the given password.
Cause
This problem is caused after upgrading the Operating System of one or more servers hosting an Enterprise Back Office component, for example from Microsoft Windows Server 2008 to Microsoft Windows Server 2012. This problem does not occur when installing a Service Pack, for example to upgrade from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2012 R2 Update.
Resolution
Reinstall Enterprise Back Office.
Parent topic: Troubleshooting