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Oracle CRM On Demand Desktop Administration Guide > Customizing Oracle CRM On Demand Desktop > Customizing Oracle CRM On Demand Desktop > Specifying Which Data Oracle CRM On Demand Desktop Removes from Microsoft OutlookThe platform_configuration.xml file allows you to specify which custom data Oracle CRM On Demand Desktop removes from Microsoft Outlook. If the user uninstalls Oracle CRM On Demand Desktop or changes credentials, then Oracle CRM On Demand Desktop removes all the custom data from Microsoft Outlook that the od_basic_mapping.xml file describes. You can configure Oracle CRM On Demand Desktop to not delete data for a certain object type. Note that Oracle CRM On Demand Desktop does not remove Microsoft Outlook data, which is data that the user creates in the native Microsoft Outlook application. For more information, see XML Code to Customize the Data That Oracle CRM On Demand Desktop Deletes If You Remove Oracle CRM On Demand Desktop. To specify which data Oracle CRM On Demand Desktop removes
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