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Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Synchronizes Data > How Oracle CRM On Demand Desktop Handles a Conflict During Synchronization > How Oracle CRM On Demand Desktop Handles a Synchronization ErrorIf a top-level error occurs, then the synchronization engine stops any further processing and displays a message to the user that describes the error. Other errors might occur because of a lost connection to the server, or Oracle CRM On Demand Desktop might not be able to synchronize data due to a language or access problem. In these situations, the synchronization might be able to resume, instead of stopping. You must check the user's connection, as well as the user's access and visibility settings. This check ensures that the user has the appropriate rights to perform all the operations required by the role. The engine also logs the message in a log file. Oracle CRM On Demand Desktop generates the following log files, which describe synchronization errors: You can enable the SOAP dump and Sync dump log files from the Options dialog Advanced tab, by clicking Configure Logging and Reporting. Table 4 describes where the synchronization engine stores the error message log file.
The following types of errors can occur in this situation:
If an operation failure occurs in the synchronization engine, then Oracle CRM On Demand Desktop creates a synchronization issue and then attempts to perform this operation again during the next synchronization session. The following types of errors can occur in this situation:
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