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Social Networking > About Oracle Social Network
About Oracle Social Network
Oracle Social Network is a secure, private network that provides a range of social tools for capturing and sharing business information. If your company uses Oracle Social Network, then your administrator can integrate Oracle Social Network with Oracle CRM On Demand. After Oracle Social Network is integrated with Oracle CRM On Demand, you can share information from records of certain Oracle CRM On Demand record types as social objects in Oracle Social Network. For more information about social objects, see the help documentation for Oracle Social Network.
Depending on how your administrator configures the integration with Oracle Social Network, you might be able to share records of the following record types:
- Account
- Opportunity
- Service Request
Your administrator determines which fields from the records are displayed in the social object in Oracle Social Network. A maximum of 10 fields from a record can be displayed in a social object. If the Social related information section is available on your Detail page layout for a record type, then you can do the following for any record of that type from the Detail page of the record in Oracle CRM On Demand, provided that you have the necessary access rights to the record:
- Share the record in Oracle Social Network, if the record has not already been shared. In Oracle Social Network, you can then add other users in Oracle Social Network as members of the social object. After you share a record in Oracle Social Network, you can see the wall for the social object in Oracle Social Network in the Social section of the record Detail page in Oracle CRM On Demand.
- Join the social object, if another user already shared the record in Oracle Social Network. After you join the social object in Oracle Social Network, you can see the wall for the social object in Oracle Social Network in the Social section of the record Detail page in Oracle CRM On Demand.
- Post updates to the social object in Oracle Social Network, if you are a member of the social object in Oracle Social Network. When you update the fields on a record in Oracle CRM On Demand that are displayed in the social object in Oracle Social Network, you can post your updates to the social object in Oracle Social Network, so that the information in Oracle Social Network is kept up to date.
- Access conversations about the social object in Oracle Social Network, if you are a member of the social object. When you click a link or button in the Oracle Social Network Web applet in the Social section, Oracle Social Network opens in a separate browser window, and you can use all of the functionality that is available to you in Oracle Social Network.
For example, if you are a member of the team for an opportunity in Oracle CRM On Demand, you can do the following:
- In Oracle CRM On Demand, share the opportunity as a social object in Oracle Social Network.
- In Oracle Social Network, add the other members of the opportunity team to the new social object. You can also add other Oracle Social Network users to the social object, even if the Oracle Social Network users are not users in Oracle CRM On Demand.
You and the other members of the social object can then start and participate in conversations about the social object for the opportunity in Oracle Social Network.
Related Topics
See the following topic for related information:
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