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Social Networking > Working with Oracle Social Network

Working with Oracle Social Network

This topic describes how to:

• Share a record from Oracle CRM On Demand in Oracle Social Network.
• Join a social object in Oracle Social Network from a record detail page in Oracle CRM On Demand.
• Post updates to the fields in a social object in Oracle Social Network.
• Access all of the conversations that you are part of in Oracle Social Network.

Before you begin. To perform the tasks described in this topic, you must have the Oracle Social Network Integration privilege in your user role in Oracle CRM On Demand. To allow you to share and update records in Oracle Social Network, your administrator must make the Social related information section available in the Detail page layout for the record type for your user role. To allow you to access all conversations that you are part of in Oracle Social Network, your company administrator must make the Social Web tab available for your user role.

NOTE: A record can be shared in Oracle Social Network only once. After a user shares a record in Oracle Social Network, the Share button is no longer available in the Social section of the Detail page for the record in Oracle CRM On Demand. Instead, you see either the Join button or the Update button. If you are not yet a member of the social object in Oracle Social Network, then you see the Join button. If you are already a member of the social object in Oracle Social Network, then you see the Update button.

To share a record in Oracle Social Network

1. In Oracle CRM On Demand, find the record that you want to share.

   For instructions on finding records, see Finding Records.

2. Open the record in the Detail page and scroll to the Social section of the page.
3. In the title bar of the Social section of the page, click Share.

To join the social object for a record that has been shared in Oracle Social Network

1. In Oracle CRM On Demand, in the record Detail page, scroll to the Social section of the page.
2. In the title bar of the Social section of the page, click Join.

To post updates to the fields in a social object in Oracle Social Network

1. In Oracle CRM On Demand, in the record Detail page, scroll to the Social section of the page.
2. In the title bar of the Social section of the page, click Update.

To access all of the conversations that you are part of in Oracle Social Network

• Click the Social tab.

Related Topics

See the following topic for related information:

• About Oracle Social Network