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Service and Communications > Managing Service and Communications > Process of Closing a Service Request

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Process of Closing a Service Request

To close a service request, perform the following tasks:

  1. Record the wrap-up activities.
  2. Close the service request when it is resolved, see Closing Resolved Service Requests.
Published 1/9/2017 Copyright © 2005, 2017, Oracle. All rights reserved. Legal Notices.