Oracle CRM On Demand for Partner Relationship Management Configuration Guide > Managing Partner Relationships > About Training and Certification Management >

About Exams

An exam measures the competency of a contact in a specific set of skills. Exams are usually the next logical step for a contact after completing a course. Typically, a course culminates in exams, and the contact is expected to register and appear for the exams upon completing the course. Many companies consider that a course has been successfully completed only if a minimum score has been achieved in the exams.

You can associate an exam with products, one or more product categories, or both. You can also associate an exam with one or more courses, so that the logical progression from courses to exams is accurately reflected. Because exams are usually administered and managed by authorized testing service providers rather than by the company itself, you can also define the list of such third-party vendors for each exam. Finally, Oracle CRM On Demand enables a partner employee to register for an exam any contact to whom the partner employee has visibility.