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About Certifications

A certification is a proof of a contact's competency in a specific set of skills. While an exam measures a person's competency, a certification actually confirms that the person is adequately competent. Certifications are typically awarded after a person has passed exams. Therefore, certifications can be thought of as a logical progression after courses and exams.

Certifications usually have an expiration date associated with them. A person who holds a certificate can claim to be certified only for a defined period, after which he or she must be recertified. When a certification does have an expiration date, the reason is usually because the skill for which the certificate was awarded is expected to either evolve or become obsolete.

Unlike courses and exams that may or may not be associated with products, a certification is usually awarded for a specific product or set of products. Oracle CRM On Demand supports the association of a certificate with courses, exams, products, product categories, and solutions. None of these associations are mandatory. You can associate as many or as few of these with a certification as appropriate. You can even define a certification that is not associated with any course, exam, product, product category, or solution.

Certifications can be requested online through Oracle CRM On Demand. Any user with the appropriate access rights and privileges can request certification for any contact to whom the user has visibility.