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Scenario 16 illustrates the process in which a customer returns an order to a store. 

 

1. The customer brings the item to the store for return.

2. The POS System will lookup customer orders using the order number or customer information from OMS to get original transaction details and confirm that the return is allowed.

3. The OMS returns the order detail including item information, price, discounts, and tender applied to The POS System.

4. Once the return is processed, The POS System will notify OMS of the return so the OMS can update the order with the return information.

5. The POS System will also send the return information to SIM so they can adjust inventory if necessary.

6. The POS System sends an RTLOG to ReSA for all sales transactions, including returns, periodically through the day.

7. The OMS will periodically send ReSA RTLOG transactions which will include customer order returns.

8. ReSA will pass the audited sales onto RMS. RMS will process the return of the item at the store.

 Note: rules exist in ReSA to prevent transactions from being processed twice from both the OMS and The POS System.