CABusinessProcessScenarios

Commerce Anywhere Business Process Integration Scenarios

Scenarios Overview

This document shows how Oracle Retail envisions retailers implementing common customer order scenarios as part of its Commerce Anywhere (CA) solution. Since all retailers are different, and many of the applications described in these scenarios are proprietary to the retailer, the document makes some assumptions around those applications.

Note: The Empowered Commerce Journeys in the RRA reflect Oracle Retail V15.0 functionality and have been depicted with a generic Commerce Platform. These architectural diagrams will be updated with V16.0 application functionality in a future RRL release.

Functional summaries of the Empowered Commerce Journeys reflecting V16 are available in the RRM component of the RRL.

Please email retailprocess_ww@oracle.com for more information.

All interfaces labeled Field Enabled Integration include an application not developed by Oracle Retail. As a result, these interfaces as part of the Commerce Anywhere solution will require some effort by the retailer to integrate to their environment for the integration of the solution. All other interfaces in these scenarios show integration contracts between Oracle Retail applications delivered as part of the CA solution.

This document assumes a customer order is an order created for a customer in an Online Order Capture (OOC), Order Management System (OMS) or in a store via a POS System. A customer order can consist of one or more fulfillment orders. Fulfillment orders are sent to the Oracle Retail applications RMS, SIM and RWMS to be fulfilled.

Scenario	Source Location	Fulfillment Location	Fulfillment Type	Scenario Name	Narrative
1	n/a	Store	Pickup in Store	Order On-Line/Fulfill at Store/Pickup at Store via POS	Narrative 1
2	n/a	Store	Ship to Customer	Order On-Line/Fulfill at Store/Ship to Customer	Narrative 2
3	n/a	Warehouse	Ship to Customer	Order On-Line/Fulfill at WH/Ship to Customer	Narrative 3
4	n/a	Vendor	Ship to Customer	Order On-Line/Fulfill from Vendor/Ship to Customer	Narrative 4
5	Warehouse	Store	Pickup in Store	Order On-Line/Source from WH/Fulfill at Store/Pickup at Store via SIM	Narrative 5
6	Warehouse	Store	Ship to Customer	Order On-Line/Source from WH/Fulfill at Store/Ship to Customer via SIM	Narrative 6
7	Store	Store	Pickup in Store	Order On-Line/Source from Store A/Fulfill at Store B/Pickup at Store B via POS	Narrative 7
8	Store	Store	Ship to Customer	Order On-Line/Source from Store A/Fulfill at Store B/Ship to Customer	Narrative 8
9	Vendor	Store	Pickup in Store	Order On-Line/Source from Vendor/Fulfill at Store/Pickup at Store	Narrative 9
10	Vendor	Store	Ship to Customer	Order On-Line/Source from Vendor/Fulfill at Store/Ship to Customer	Narrative10
11	Store	Warehouse	Ship to Customer	Order in Store/Fulfill at WH/Ship to Customer	Narrative11
12	n/a	Store	Pickup in Store	Customer Order Cancellation Process – Fulfill at Store/Pickup at Store (customer initiated cancel after order created)	Narrative12
13	n/a	n/a	n/a	Inventory Availability Look up Process during Customer Order Creation	Narrative13
14	n/a	n/a	n/a	Customer Returns to Warehouse - Electronic RMA	Narrative14
15	n/a	n/a	n/a	Customer Returns to Warehouse - paper based	Narrative15
16	n/a	n/a	n/a	Customer Returns to Store	Narrative16