Order On-Line/Source from WH/Fulfill at Store/Ship to Customer via SIM
Scenario 6 illustrates the process for creating a customer order on-line, sourcing from a warehouse, fulfilling it from a store, and shipping to a customer via SIM.
1. An order is created on-line via a retailer’s Online Order Capture system (OOC),which can represent a web channel, mobile device, or call center.
2. The OOC will query existing customer information from an external customer masterand associate it to an order as part of the order capture process. If the customer doesn’t already exist, then a new customer may be created.
3. During the order creation process, the OOC will verify inventory is available tofulfill the order using its local copy of inventory (3A), or by exception validating inventory availability via RMS (3B).
Note: Oracle Retail assumes retailers will use a local source copy of inventory as its defaultmethod for checking inventory availability and will only use the real time inventory availability lookup process in exception cases, such as for itemswith low stock on hand, or fast selling items.
4. Once the order has been created, it will be sent to the Order Management System(OMS) to determine the sourcing and fulfilling locations, if not already determined by the OOC.
5. Optional - During the order sourcing and fulfillment process, the OMS will verifyinventory is available to fulfill the order using its local copy of inventory (5A), or by exception validating inventory availability via RMS (5B). See noteabove under point 3.
6. Once the order is created, it will be sent to RMS for execution. The orderinformation sent from the OMS will include the pertinent information to execute the order, including items, quantities, pricing, fulfillment location, andcustomer information. Upon receipt of the order in RMS, a customer order transfer from the warehouse to the physical store will be created, andinventory will be reserved.
7. If payment has been taken from the customer as part of the order creation/fulfillment process, the OMS will sendan Order Initiate (ORI) transaction to ReSA.
8. Total ORI transactions will be periodically interfaced to the General Ledger from ReSA.
9. RMS will send the transfer created to SIM and RWMS, including thecustomer order number and customer information, such as address and shipping method.
10. RWMS will notify the OMS and RMS of order updates via Stock Order Status (SO Status) during processing.
11. Upon shipment to the store, RWMS will send an outbound Advanced Shipment Notification (ASN) to SIM, RMS and the OMS. SIM will use this information to receive the product. RMS will use this information to update inventory and stock ledger based on the shipment. The OMS will use this information to update the customer order.
12. After receiving the shipment in the store, SIM will send a Receipt notification message to the OMS and RMS. Upon receipt of the order in SIM, SIM can be configured to reserve inventory on delivery fromwarehouse or based on receipt of the second fulfillment order from the OMS.
13. Once the OMS has confirmed that the product is available in the store, it will send a second fulfillment order to SIM. Upon receipt of the order in SIM, SIM will reserve inventory.
Note: Based on configuration, the second fulfillment order can be released before theinventory arrives in the store to ensure inventory delivered from the warehouse will be reserved immediately upon receipt.
14. SIM will notify RMS and the OMS via Stock Order Status (SO Status) once inventory is ready for shipment to the customer.
15. Before shipping the product to the customer, SIM will call the OMS to verify that the order has notbeen cancelled and is ready to be shipped.
16. To create the shipping label and a bill of lading for the transportation, an external manifestingsystem will call SIM to obtain shipment information for the customer order.
17. Upon shipment to the customer, SIM will send an Advanced Shipment Notification (ASN) to the OMS which will update the customer order.
Note: it is assumed that upon receipt of this update, the OMS will also update the OOC andone of the applications will inform the customer that the order has been shipped.
18. The OMS will periodically send ReSA RTLOG transactions to record all customer order fulfillments (ORD transaction type), which could beat either order fulfillment or after proof of delivery to recognize the sale, based on rules defined.
19. Total ORD transactions will be periodically interfaced to the General Ledger from ReSA. These will offset the ORI transactions recordedat order creation.
20. When RMS receives the sales transaction associated
with in-store fulfillment from ReSA, it will recognize that the sale
occurred as aresult of a customer order in a stockholding store and
decrement customer order reserved quantity, as well as stock on
hand.
