Order On-Line/Fulfill at Store/Ship to Customer
Scenario 2 illustrates the process for creating a customer order on-line, and fulfilling it in a store via shipment to a customer using SIM.
1. An order is created on-line via a retailer’s Online Order Capture system (OOC),which can represent a web channel, mobile device, or call center.
2. The OOC will query existing customer information from an external customer master and associate it to an order as part of the order capture process. If the customer doesn’t already exist, then a new customer may be created.
3. During the order creation process, the OOC will verify inventory is available to fulfill the order using its local copy of inventory (3A), or by exception validating inventory availability via SIM (3B).
Note: 3B shows the OOC validating inventory against SIM, however the retailer can configure their system to point to either SIM or RMS for this validation. Also, Oracle Retail assumes retailers will use a local source copy of inventory as its default method for checking inventory availability and will only use the real time inventory availability look up process in exception cases, such as for items with low stock on hand, or fast selling items.
4. Once the order has been created, it will be sent to the Order Management System(OMS) to determine the sourcing and fulfilling locations, if not already determined by the OOC.
5. Optional - During the order sourcing and fulfillment process, the OMS may also verify inventory is available to fulfill the order using its local copy of inventory (5A), or by exception validating inventory availability via SIM (5B) or RMS. See note above under point 3.
6. Once the order is created, it will be sent to RMS and SIM for execution. The order information sent from the OMS will include the pertinent information to execute the order, including items, quantities, pricing, fulfillment location, and customer information. Upon receipt of the order in RMS and SIM, inventory will be reserved.
7. If payment has been taken from the customer as part of the order creation/fulfillment process, the OMS will send an Order Initiate (ORI) transaction to ReSA to capture a liability.
8. Total ORI transactions will be periodically interfaced to the General Ledger from ReSA.
9. SIM will notify RMS and the OMS via Stock Order Status (SO Status) once inventory is ready for shipment to thecustomer.
10. Before shipping the product to the customer, SIM will call the OMS to verify that the order has notbeen cancelled and is ready to be shipped.
11. To create the shipping label and a bill of lading for the transportation, an external manifesting system will call SIM to obtain shipment information for the customer order.
12. Upon shipment to the customer, SIM will send an Advanced Shipment Notification (ASN) to the OMS which will update the customer order.
Note: it is assumed that upon receipt of this update, the OMS will also update the OOC andone of the applications will inform the customer that the order has been shipped.
13. The OMS will periodically send ReSA RTLOG transactions to record all customer order fulfillments (ORD transaction type), which could beat either order fulfillment or after proof of delivery to recognize the sale, based on rules defined.
14. Total ORD transactions will be periodically interfaced to the General Ledger from ReSA. These will offset the ORI transactions recordedat order creation.
15. When RMS receives the sales transaction associated
with in-store fulfillment from ReSA, it will recognize that the sale
occurred as a result of a customer order in a stock holding store and
decrement customer order reserved quantity, as well as stock on
hand.
