Order On-Line/Source from WH/Fulfill at Store/Pickup at Store via SIM
Scenario 5 illustrates the process for creating a customer order on-line, sourcing from a warehouse, and fulfilling it from a store via a customer pick-up in store using SIM.
1. An order is created on-line via a retailer’s Online Order Capture system (OOC),which can represent a web channel, mobile device, or call center.
2. The OOC will query existing customer information from an external customer master and associate it to an order as part of the order capture process. If the customer doesn’t already exist, then a new customer may be created.
3. During the order creation process, the OOC will verify inventory is available to fulfill the order using its local copy of inventory (3A), or by exception validating inventory availability via RMS (3B).
Note: Oracle Retail assumes retailers will use a local source copy of inventory as its default method for checking inventory availability and will only use the real time inventory availability lookup process in exception cases, such as for items with low stock on hand, or fast selling items.
4. Once the order has been created, it will be sent to the Order Management System(OMS) to determine the sourcing and fulfilling locations, if not already determined by the OOC.
5. Optional - During the order sourcing and fulfillment process, the OMS will verify inventory is available to fulfill the order using its local copy of inventory (5A), or by exception validating inventory availability via RMS (5B) or SIM. See note above under point 3.
6. Once the order is created, it will be sent to RMS for execution. The order information sent from the OMS will include the pertinent information to execute the order, including items, quantities, pricing, fulfillment location, and customer information. Upon receipt of the order in RMS, a customer order transfer will be created from a warehouse to a physical store and inventory will be reserved.
7. If payment has been taken from the customer as part of the order creation/fulfillment process, the OMS will send an Order Initiate (ORI) transaction to ReSA.
8. Total ORI transactions will be periodically interfaced to the General Ledger from ReSA.
9. RMS will send the transfer created to SIM and RWMS, including the customer order number and customer information, such as address and shipping method.
10. RWMS will notify the OMS and RMS of order updates via Stock Order Status (SO Status) during processing.
11. Upon shipment to the store, RWMS will send an outbound Advanced Shipment Notification (ASN) to SIM, RMS and the OMS. SIM will use this information to receive the product. RMS will use this information to update inventory and stock ledger based on the shipment. The OMS will use this information to update the customer order.
12. After receiving the shipment in the store, SIM will send a Receipt notification message to the OMS and RMS.
13. Once the OMS has confirmed that the product is available in the store, it will send a second fulfillment order to SIM. Upon receipt of the order in SIM, SIM will reserve inventory.
Note: Based on configuration, the second fulfillment order can be released before the inventory arrives in the store to ensure inventory delivered from the warehouse will be reserved immediately upon receipt.
14. Once the product has been picked, SIM will notify RMS and the OMS via Stock Order Status (SO Status) that the order is ready for pickup.
Note: SIM can be configured to auto pick upon receipt of the warehouse delivery
15. Before allowing the customer pickup, SIM will call the OMS to verify that the order has not beencancelled and can be picked up.
16. Once the product has been picked up, SIM will decrement the reserved stock on hand inventory, and notify the OMS and RMS via Stock OrderStatus (SO Status) that the order is complete.
17. The OMS will periodically send ReSA RTLOG transactions to record all customer order fulfillments (ORD transaction type), which could beat either order fulfillment or after proof of delivery to recognize the sale, based on rules defined.
18. Total ORD transactions will be periodically interfaced to the General Ledger from ReSA. These will offset the ORI transactions recordedat order creation.
