3 Maintenance

The app shows unresolved tasks by default and shows the following information:

• Room number, a picture of the task, and the Unresolved icon

• Number of adults and children and icons that indicate if a guest is a VIP or has a do not disturb notice:

  Adults   Children   VIP   Do Not Disturb

• If the room is out of order or out of service

• Plus sign and number that indicates the number of additional tasks for this room

• Time in which the task should be completed (for example, 7 hrs). A negative time indicates the amount of time the task is overdue (for example, -33 mins).

Use Hotel Mobile to perform these maintenance tasks:

• Filtering Tasks

• Sorting Tasks

• Searching Tasks

• Adding Maintenance Tasks

• Viewing Out of Order Rooms

• Viewing Out of Service Rooms

• Resolving Maintenance Tasks

• Marking Maintenance Tasks as UnresolvedMarking Maintenance Tasks as Unresolved

Filtering Tasks

You can filter tasks by either task status, locality, and room status.

1. On the Maintenance screen, tap Filter.
2. Tap the filters to select them. The tasks appear as each filter is selected.

   Selected filters are highlighted, for example:

   indicates the number of filters selected.

3. Swipe up or tap Filter to close the filter selection.
4. To clear all the filters, tap Filter and select Clear All.

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Maintenance Filters

Resolved: Resolved maintenance tasks

Unresolved: Unresolved maintenance tasks

Room: Includes rooms

Function Spaces: Spaces such as ball rooms, meeting rooms, conference rooms, and restaurants

Location: Locations such as in the room and out of the hotel

Public Spaces: Public spaces such as lobby, hotel bar, and spa

Inspected: Inspected rooms

Clean: Clean rooms

Pickup: Rooms to be touched up rather than fully cleaned

Dirty: Dirty rooms

Do not Disturb: Rooms where the guest has activated do not disturb

Out of Order: Includes rooms which are out of order

Out of Service: Rooms which are out of service

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Sorting Tasks

1. On the Maintenance screen, tap Sort.
2. Tap High - Low to sort the tasks starting with the oldest task.
3. Tap Low- High to sort the tasks starting with the newest task.
4. Tap Low- High to sort the tasks starting with the lowest room number.
5. Tap High - Low to sort the tasks starting with highest room number.
6. Swipe up or tap Sort to close the sort selection.
7. To clear the sort selection, tap Sort, and then tap Reset.

   indicates a sorted list.

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Searching Tasks

1. On the Maintenance screen, tap Search.
2. Tap the search bar.
3. Enter your search text. The tasks appear as you enter text.

   indicates that search criteria has been entered.

4. Tap Return.
5. To clear the Search filter, tap the search bar and then tap .

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Adding Maintenance Tasks

1. On the Housekeeping or Maintenance screen, tap New.

   Maintenance task is selected by default.

2. To add a cleaning task, tap Cleaning.

   You cannot add a cleaning task in OPERA Mobile.

3. Select a location type.
   The default is Room.
4. Enter or select a location.
5. Select the task reason.
6. Select the task priority.
7. Tap to take a picture of the task.
8. Add any additional task details, and then tap Submit.
9. Tap Close, and then tap Back to return.

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Viewing Out of Order Rooms

Out of order rooms are rooms which are not available for sale.

1. On the Maintenance screen, tap Filter.
2. Tap Out of Order.
3. Tap the room to see housekeeping and maintenance information.

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Viewing Out of Service Rooms

Out of service rooms are temporarily unavailable. They can be made available at any time, for example, rooms on a closed floor.

1. On the Maintenance screen, tap Filter.
2. Tap Out of Service.
3. Tap the room to see housekeeping and maintenance information.

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Resolving Maintenance Tasks

1. On the Maintenance screen, locate the room.

   A plus sign followed by a number indicates the number of additional tasks for the room.

2. Tap to see the additional tasks.

   The time in which the task should be completed is shown as 7 hrs. A negative time such as -33 mins indicates an overdue task.

3. Swipe left on the task.
4. Tap Resolved .

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Marking Maintenance Tasks as Unresolved

1. On the Maintenance screen, tap Filter.

   The filter Unresolved is selected by default.

2. Tap Unresolved to clear.
3. Tap Resolved .
4. Locate the room with the task you want to mark as unresolved.

   A plus sign followed by a number indicates the number of additional resolved tasks for this room.

5. Tap to see the additional tasks.
6. Swipe left on the task.
7. Tap Unresolved.

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